KRISHNAVENI ANNAPAREDDY
Summary
Dynamic Front Desk Manager at Miraj III LLC with a proven track record in enhancing guest satisfaction and operational efficiency. Skilled in problem-solving and communication, I implemented customer service policies that boosted repeat business and reduced booking errors. A self-motivated team player, I excel in fostering strong relationships to drive success.
Overview
12
12
years of professional experience
Work History
Front Desk Manager – Business Development
Miraj III LLC
12.2024 - Current
- Supervised front desk staff, providing training and guidance to maintain high standards of customer service and operational efficiency.
- Managed guest check-ins and check-outs for a motel with 100+ rooms, ensuring quick and accurate processing.
- Handled guest inquiries, complaints, and special requests, successfully resolving issues to maintain a 95%+ guest satisfaction rating.
- Coordinated daily front desk operations, including reservations, billing, cash handling, and recordkeeping.
- Developed and implemented customer service policies that improved overall guest experience and repeat business.
- Maintained and updated the motel’s reservation and billing system, reducing booking errors by 20%.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness and uphold motel cleanliness standards.
- Generated and analyzed daily occupancy and revenue reports, providing insights to improve motel profitability.
- Assisted with inventory management, ordering office and front desk supplies to avoid operational disruptions.
- Created and maintained strong relationships with local businesses to offer guests tailored recommendations and enhance customer satisfaction.
Assistant Manager in International Marketing Team (API)
Hetero Drugs Ltd
02.2014 - 06.2018
- Managing business operations of Both USA and CANADA till June 2018 and North America API from June 2014 to June 2018.
- Coordinating with all the departments like Commercial, Logistics, Finance, Production, R&D & warehouse for proper execution of all the shipments and keeping track of it.
- Maintaining relationship with Customers & Agents, ensuring timely responses like Pricing, Availability and Documentation.
- Receivable follow ups with External customers and processing Agent commissions by coordinating with the Finance team.
- Maintaining proper Data Base (viz., Export sales data, List of Pricing offers, Samples data and keeping track of technical documents like DMFs, CTDs submitted to various customers).
- Rejected shipments handling, by coordinating with Logistics team and ensuring required documentation and approvals for the same.
- Creating Customer Masters and Modifications thru Data base request etc.
- Ensuring samples and impurities dispatched on time and by commercial mode by raising SAP Invoice, Free of Cost by coordinating with QC and R&D.
- Doing Market Analysis for each country & identifying new Customers & opportunities to promote APIs.
- Countries Traveled: Germany
Education
B.Tech - Computer Science
Jawaharlal Nehru Technological University
Inter - MPC
Board of Intermediate
MBA - Marketing And Finance
Jawaharlal Nehru Technological University
HyderabadSkills
- Good communication skills
- Commitment to high quality service
- Self-motivated
- Problem solving
- Creative
- Willingness to learn
- Good team player
Countries Travelled
Germany
Professional Snapshot
API International Marketing, 4, Front Desk Management, Good communication skills, Commitment to high quality service, Self-motivated, Problem solving, Creative, Willingness to learn, Good team player
Languages
English
Professional
Telugu
Professional
Timeline
Front Desk Manager – Business Development
Miraj III LLC
12.2024 - Current
Assistant Manager in International Marketing Team (API)
Hetero Drugs Ltd
02.2014 - 06.2018
B.Tech - Computer Science
Jawaharlal Nehru Technological University
Inter - MPC
Board of Intermediate
MBA - Marketing And Finance
Jawaharlal Nehru Technological University
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