Krishneel CHand
Seattle,WA
Summary
Accomplished Senior IT System Administrator with a proven track record at Digicel Pacific, enhancing IT infrastructure and system efficiency. Expert in VMware and Oracle VM, coupled with exceptional teamwork and analytical skills, ensured 99.9% uptime of critical infrastructure. Specializes in cloud management and disaster recovery planning, demonstrating a commitment to continuous improvement and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior IT System Administrator
Digicel Pacific
Suva, Fiji
01.2023 - Current
- Provide guidance and day-to-day support, where required, for the IT infrastructure environment for Digicel Pacific Hub Markets (Fiji, Samoa, Vanuatu, Tonga, Nauru, Singapore). The IT Infrastructure Services environment at Digicel includes the Windows Active Directory (AD) Network, MS Office 365 applications, Exchange Online and on-premises, Windows Servers, Linux Servers, Apple iOS (MacBooks, iMacs, iPhones), and monitoring systems.
- Managing and maintaining VMware vSphere and VxRail clusters.
- Managing Dell Data Domain with the Veeam Backup Server for deduplication of data, and archiving in the Azure cloud.
- Configured and managed O365 applications for various operating systems such as Windows, Apple iOS, Android, Linux.
- O365 Mail Relay and Load Balancer.
- System Center Products, SCCM, Endpoint Central 11.
- Configured Windows Servers for AD, DHCP, File and Print management tasks.
- Managed Mail Meter, Proofpoint, OneLogin Systems.
- Wi-Fi Systems – Cisco Meraki and Ruckus.
- Biometric and CCTV systems.
- ManageEngine ServiceDesk Plus On-Demand (Cloud), Incident Management, Problem Management, Change Request, Service Request Management, and IT Asset Management and Maintenance.
- Prioritize and escalate issues as needed to ensure timely resolution.
- Provide remote support to users in different locations on the domain network/VPN (Fiji, Samoa, Vanuatu, Tonga, Nauru, Singapore).
- Oversaw SolarWinds and monitoring systems such as Dell OpenManage Enterprise, ManageEngine OpsManager, Network Configuration Manager to ensure system functionality.
- Oversaw IT security maintenance for Online Exchange environments, aligning with broader IT policies of Digicel Pacific and Telstra.
- Maintained on-time delivery for all ongoing and upcoming initiatives in Transition, Transformation, and Enhancement.
- Patch management and updates for Windows, VMware, and other systems.
- AD Account Audit and Reconciliations are conducted monthly.
- Maintained infrastructure with less than 0.1% downtime.
- Automated various processes (i.e., HR off-boarding process, user termination process, asset management, asset allocation, onboarding/off-boarding, effective alert and monitoring process, and keeping 100% accurate updates of IT inventory).
- Conducted continuous monitoring of security systems to identify anomalies and events using ManageEngine Endpoint Central 11, Event Log Analyzer, Splunk, and CrowdStrike.
Systems & Network Engineer & ICT Help-Desk Admin
Water Authority of Fiji
Suva, Fiji
02.2020 - 01.2023
- Migrated WAF, ICT services to Oracle Cloud Infrastructure using Veeam and cross vCenter service export.
- Assessed network requirements for 52 different facilities, such as depots and treatment centers.
- Working with Vodafone, an ISP, in the installation of MPLS routers for SD-WAN setup.
- Upgrading of WAN Devices Fiji-wide: Configured and deployed CISCO ISR 4431/1100 series routers for West and North Customer Service, depots, and water treatment plants.
- Configuring and deploying Cisco routers and switches for Central-Eastern customer service, depots, and water treatment plants.
- Procuring licenses, configuring, and installing Cisco Meraki MR42 for WAF HQ.
- Call Center Set-Up: Setting up a call center in the North for 10 new call center agents, configuring MITEL 5330 IP Phones.
- Providing backend support for call catch, call recording, and call accounting software for the Mitel PBAX system for HQ and the North contact center.
- ICT Helpdesk & Asset Management System: Installed, configured, and deployed ManageEngine ServiceDesk Plus – Enterprise on-premises with Zoho Corporation for WAF ICT.
- Importing users from Active Directory.
- Creating technicians, and assigning user groups, support, and group roles.
- Configuring LDAP, incoming email – POP3/IMAPS, outgoing mail – SMTP.
- Creating templates and forms (service catalogs, incident templates, change templates, etc.).
- Automation – business rules, SLAs, request life cycle, technician auto-assign, workflows, closure code, etc.
- Integrating ManageEngine Desktop Central with ServiceDesk Plus.
- Creating SOPs for the service desk.
- Computers and printers are checked in and out of the ICT office for repairs, logged in the service desk, and assigned to the respective ICT technicians.
- Receiving ICT goods from vendors (checking serial numbers, ensuring the right goods are received, and getting invoices and delivery documents stamped by security before forwarding them to finance for payment).
- Timely and professional answering of help desk phone calls and logging of each call.
- Maintaining and administering computer networks and related computing environments, including systems software, applications software, hardware, and configurations.
- Operating master consoles to monitor the performance of networks and computer systems – PRTG, ESET Web Console.
- Configuration of emails, internet proxy, and joining of PCs to the WAF domain via phone and desktop remote.
- Configuration of new desktops and laptops, troubleshooting computers, backing up user data, fixing login errors, signing in to the domain, creating new users in Active Directory, VPN, new printer installation, etc.
- Creating VPN accounts in Fortinet Firewall for users, and configuring VPN on the client side.
- Procuring of new desktops and laptops running the latest version of Intel and AMD Ryzen CPU, Nvidia GPU that meets WAF requirements according to staff needs to run high-end applications – AutoCAD, Water Modelling, vector Illustration, GIS applications, etc.
Field Engineer
AVASO Technology Solutions Limited
Suva, Fiji
01.2018 - 01.2019
- Installing and configuring CISCO hardware.
- Structured cabling.
- Providing onsite remote access to engineers.
- Installing Riverbed Steelhead -1st project on 26th April 2018, DHL, Raiwaqa, Suva, Fiji.
- Installing and configuring 2x CISCO vEdge 100B Routers - 2nd project on 4th August 2018, Swire Shipping, Foster Road, Suva.
- Installing and configuring 2x CISCO vEdge 100B Routers, Raspberry pi, and 4G modem - 3rd project on 25th September 2019, ECO-Lab Fiji, Lot 41 Wailada Industrial Estate Lami, Suva, Fiji.
IT Support Officer
Exotic Fiji Limited
Suva, Fiji
07.2016 - 08.2018
- Managed the deployment and continuous operation of the company network via Microsoft Server 2012.
- Created and managed AD.
- Adding users and creating group policies.
- Created and managed shared drives.
- Installing and configuring CCTV cameras online.
- Configured and diagnosed issues with hardware and software on laptops and desktop computers.
- Trained users to use various applications, such as Adobe CS6.
- Understanding, researching, and solving customer issues and complaints.
- Configuring Android floor stand tablets and LED display boards.
- Maintaining an inventory of the IT assets.
- Assigning the work scope for the IT team.
- Traveling throughout Fiji for system upgrades and maintenance.
- Reconciling inaccurate bills received from Telecom Fiji Holdings Limited.
- Resolving in-house tickets for Finance and Exotic Music Fiji for IT-related issues.
IT Help-Desk Technician
GEM IT Solution
Suva, Fiji
01.2012 - 06.2015
- Handled the installation, configuration, diagnosis, repair, upgrade of laptop and desktop computer hardware/software.
- Installed and configured CCTV cameras for security enhancement.
- Configured and installed biometric equipment.
- Replacing and installing faulty network hardware.
Education
Bachelor of Science - Computer Science & Information Systems
University Of The South Pacific
Fiji04-2025
Skills
- Technical troubleshooting
- Technical documentation
- Continuous improvement
- End point configurations
- Servers expertise
- Monitor performance
- Root-cause analysis
- Disaster recovery planning
- Multitasking Abilities
- IT best practice framework expertise
- Teamwork
- Network firewall management
- System administration
- Data backup
- Hardware troubleshooting
- Virtualization technology
- Client-Server Technology
- VMware and Oracle VM
- Data center management
- Infrastructure planning
- Network troubleshooting
- Mobile device management
- IT infrastructure
- Automation management
- Third-party integration
Certification
Certificate in CISCO CCNA Routing And Switching, University Of the South Pacific Suva.
Certificate in VxRail Administration, Dell – 2023
Certificate in Microsoft Office 365: Administration (Office 365/Microsoft 365) – 2023
Microsoft 365 Essential Training for Administrators
Configure and Manage OneDrive and Teams
Ethics in Information Security
IT Security Foundations: Network Security
IT Security Foundations: Core Concepts
IT Security Foundations: Operating System Security
Securing Cloud Resources with Microsoft Defender for Cloud
Certificate in Azure Active Directory Basics – 2023
Certificate in IT Security Specialist – 2023
Certificate in Proofpoint Training - Protection Server Foundations - Levels 1,2 and 3.
Windows Server 2022: DHCP and DNS
Windows Server 2022: Implementing Group Policy
Configure and Manage OneDrive and Teams
Languages
English
Professional
Hindi
Professional
References
References available upon request.
Timeline
Senior IT System Administrator
Digicel Pacific
01.2023 - Current
Systems & Network Engineer & ICT Help-Desk Admin
Water Authority of Fiji
02.2020 - 01.2023
Field Engineer
AVASO Technology Solutions Limited
01.2018 - 01.2019
IT Support Officer
Exotic Fiji Limited
07.2016 - 08.2018
IT Help-Desk Technician
GEM IT Solution
01.2012 - 06.2015
Certificate in CISCO CCNA Routing And Switching, University Of the South Pacific Suva.
Certificate in VxRail Administration, Dell – 2023
Certificate in Microsoft Office 365: Administration (Office 365/Microsoft 365) – 2023
Microsoft 365 Essential Training for Administrators
Configure and Manage OneDrive and Teams
Ethics in Information Security
IT Security Foundations: Network Security
IT Security Foundations: Core Concepts
IT Security Foundations: Operating System Security
Securing Cloud Resources with Microsoft Defender for Cloud
Certificate in Azure Active Directory Basics – 2023
Certificate in IT Security Specialist – 2023
Certificate in Proofpoint Training - Protection Server Foundations - Levels 1,2 and 3.
Windows Server 2022: DHCP and DNS
Windows Server 2022: Implementing Group Policy
Configure and Manage OneDrive and Teams
Bachelor of Science - Computer Science & Information Systems
University Of The South Pacific
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