Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Krishnil Dutt

Sacramento,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Front Desk Agent/Airport Shuttle Driver

Hilton Garden Inn Hotel
01.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Ensured vehicle safety by conducting regular maintenance checks, promptly reporting any necessary repairs or issues to management.
  • Navigated through heavy traffic conditions safely, utilizing advanced driving skills and knowledge of local roads.
  • Developed strong working relationships with key personnel at hotels served by the shuttle service resulting in smoother coordination and more satisfied guests.
  • Assisted passengers with luggage, offering exceptional customer service while handling personal belongings with care.

Cashier Team Lead

Raleys
08.2019 - 01.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.

Warehouse Associate

Macys Warehouse
11.2017 - 02.2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Wrapped pallets in shrink wrap prior to loading.
  • Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Education

High School Diploma -

Inderkum High School
Sacramento, CA
05.2017

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Safe Driving Practices
  • Defensive Driving
  • Clean Driving Record
  • Guest Relations
  • Airport operations
  • Punctuality
  • Reservation Management
  • Initiative-taking

Languages

English
Native or Bilingual
Fiji
Native or Bilingual

Timeline

Front Desk Agent/Airport Shuttle Driver

Hilton Garden Inn Hotel
01.2023 - Current

Cashier Team Lead

Raleys
08.2019 - 01.2023

Warehouse Associate

Macys Warehouse
11.2017 - 02.2018

High School Diploma -

Inderkum High School

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Krishnil Dutt