Krishunda Hunt
Wimauma,FL
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to the company. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance.
Overview
14
14
years of professional experience
Work History
Sr. PA/Appeals Pharmacy Technician/CPhT
OptumRx
08.2022 - Current
- Submit prior authorizations in a timely manner to RPh
- Follow HIPAA guidelines
- Make OBC to MDOs to clarify information
- Follow job-aids for all MEDCO plans (GAM, SDM, AZM, TNM, BSW, AND HP/EDHEALTH)
- Input correct MD's/patients information
- AZM rebuilds
- Rework cases as needed (follow rework process accordingly)
- Take IBC from MDO's, patients, and dispensing pharmacies
- Check cases for denials and submit accordingly
- Provide pharmacies with updated approves/denials.
Customer Service Representative
Anthem
03.2021 - 12.2021
- Tracked and analyzed insurance denials
- Provided education on insurance processes and procedures
- Explaining benefits to members and providers
- Resolve issues
- Took inbound/outbound calls
- Provided members and doctor offices with updates on denials, unprocessed claims, and prior authorizations
- Educated members on valuable features Anthem offers
- Set up conference calls with the member to doctors office, or other departments within the hospital or Anthem.
CPhT Pharmacy technician
I U Health Methodist Retail Pharmacy
10.2018 - 11.2020
- Communicated instructions to patients or caregivers
- Reviewed and verified customer information and insurance provider information
- Prepared bills for insurance companies
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Solved customer problems in-person or over telephone by aiding with placing orders, navigating systems and locating items
- Processed over 1,000+ prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Delivered medications to patients within the hospital.
CPhT Pharmacy technician
IU Health Methodist Retail Pharmacy
10.2018 - 11.2020
- Communicated instructions to patients or caregivers
- Reviewed and verified customer information and insurance provider information
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Solved customer problems in-person or over telephone by aiding with placing orders, navigating systems, and locating items
- Processed over 1,000+ prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Pharmacy Technician
Walgreens Pharmacy
02.2017 - 09.2018
- Filling and labeling prescription bottles
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Ordered medicines daily to ensure compliance with demands and needs
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Help pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Senior Data Entry Pharmacy Technician
Express Scripts
12.2014 - 06.2015
- Enter ID/IG blood factors and PAH drugs in the system
- Submit protocols to proper team/individual to be resolved
- Pulling patients reports and updating patient's med profiles
- Resolving billing problems.
Senior Pharmacy Technician
Kroger Pharmacy
07.2010 - 09.2014
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
- Interpreted and evaluated the validity and safety of medication orders and prescriptions
- Correctly priced and filed prescriptions after filling
- Received and verified incoming drug inventories and reported discrepancies to lead pharmacist
- Prepared and submitted claims to insurance companies for payment.
Education
Bachelor of Social work -
Walden University
05.2024
Associate of Science - Human Services
Indiana Wesleyan University
04.2023
High School Diploma -
Warren Central High School
01.2009
Skills
- Confidentiality and HIPAA
- Interpersonal communication
- Pharmacy and customer records management
- Staff development
- Problem-solving skills
- Workflow Optimization
- Customer service
- Multitasking
Timeline
Sr. PA/Appeals Pharmacy Technician/CPhT
OptumRx
08.2022 - Current
Customer Service Representative
Anthem
03.2021 - 12.2021
CPhT Pharmacy technician
I U Health Methodist Retail Pharmacy
10.2018 - 11.2020
CPhT Pharmacy technician
IU Health Methodist Retail Pharmacy
10.2018 - 11.2020
Pharmacy Technician
Walgreens Pharmacy
02.2017 - 09.2018
Senior Data Entry Pharmacy Technician
Express Scripts
12.2014 - 06.2015
Senior Pharmacy Technician
Kroger Pharmacy
07.2010 - 09.2014
Bachelor of Social work -
Walden University
Associate of Science - Human Services
Indiana Wesleyan University
High School Diploma -
Warren Central High School
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