Krisia Burgos
Dispatch & Trucking
Raleigh,NC
Summary
Highly organized Dispatch Coordinator with relevant experience in logistics management and freight coordination. Strong ability to manage complex schedules, route planning, and customer service inquiries. Notable skills include problem-solving, collaboration, multitasking, and adaptability. Made significant impact by streamlining processes, improving efficiency in previous roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
BNC Logistics Corp
Raleigh , NC
10.2017 - Current
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
- Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Investigated discrepancies between actual freight costs versus budgeted amounts.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
- Resolved billing disputes with carriers regarding payment for services rendered.
- Organized emergency shipments when needed according to company policies.
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Analyzed fleet utilization data from past months to identify areas for improvement.
- Negotiated contracts with carriers for transportation services at competitive rates.
- Verified that all necessary documents are present before releasing the shipment.
- Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
- Tracked real-time location of vehicles using GPS technology.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Forecasted manpower requirements based on daily workload and company targets.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Balanced technician workloads to help minimize drive time and maximize productivity.
- Dispatched drivers to meet daily delivery needs for company customers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Addressed questions, problems or requests for service or equipment.
- Documented services performed, operations information and dispatch details in system.
- Recorded and maintained files or records of customer requests, work or services performed.
- Prepared daily work and run schedules.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Received or prepared work orders.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Relayed work orders, messages or information using telephones or two-way radios.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Advised personnel about accidents, weather conditions or other hazards.
- Oversaw communications within assigned territories.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Ordered supplies or equipment to issue to personnel.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Mentored junior team members and managed employee relationships.
- Arranged for repairs to restore service and schedules.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Education
Some College (No Degree) - Business Administration
Suffolk Community College
Brentwood, NYSkills
- Logistics Management
- Route planning expertise
- Scheduling proficiency
- Customer Service
- Paperwork Processing
- Service Vehicle Dispatch
- Dispatch Recordkeeping
- Regulatory Compliance
- Schedule Coordination
- Data Entry
- Negotiation
- Work Order Preparations
- Organizational Skills
- Route Planning and Adjustment
- Excellent Communication
- Verbal Communication
- Problem-Solving
- Fleet dispatching
Languages
Spanish
Native/ Bilingual
Volunteer, St. Francis of Assisi
Volunteered for 10 years alongside my children, contributing to local community initiatives.
Delivered groceries to elderly residents, ensuring access to essential supplies.
Assisted in preparing lunches for school events.
Participated in community clean-up efforts to promote a healthier environment.
Certification
Certificate of Competitions for Drug and Alcohol program for the FMCSA
Software
Microsoft word, excel, QuickBooks, DAT, Truckstop, FMCSA, Clearinghouse, ELD
Timeline
Dispatch Coordinator
BNC Logistics Corp
10.2017 - Current
Some College (No Degree) - Business Administration
Suffolk Community College
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