Krisica Clark
Atlanta,GA
Summary
Detail-oriented team player with exceptional organizational skills, adept at managing multiple projects simultaneously while maintaining a high degree of accuracy. Proven track record of successfully juggling competing priorities with a positive attitude and unwavering dependability. Committed to contributing to team success by embracing additional responsibilities and fostering a collaborative work environment. Enthusiastic about leveraging skills to drive efficiency and achieve shared objectives.
Overview
15
15
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
12.2024 - Current
- Coordinated daily branch operations to enhance customer service and efficiency.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Trained and mentored staff on compliance protocols and operational procedures.
- Analyzed branch performance metrics to identify areas for improvement and optimize resource allocation.
- Continue to grow in Next Best Conversation to improve customer experience to ensure we do what's best for the customer to reach their financial goals.
Teller
Wells Fargo
02.2016 - 12.2024
- Responds to inquiries/problems and may handle more complex services/transactions.
- Process customer transactions promptly, minimizing wait times.
- Answer customer inquiries regarding account balances, transaction history, services charges.
- Identify potential needs through observation, questioning and listening.
- Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Exploring digital banking options and transitioning customers to migratable solutions.
Lead Teller
Wells Fargo
01.2011 - 02.2016
- Handling compliance of audit operations and regulatory issues
- Mentor newly hired team members on appropriate responses to patron questions.
- Duties may include workflow scheduling, transaction approval, teller training and/or teller supervision
- Responds to inquiries/problems and may handle more complex services/transactions.
Guest Service Lead
MNM Theatre
07.2010 - 01.2011
- Various tasks to aid in the daily functions of the movie theatre to include: ushering, concession, box office, and post.
Education
Bachelor of Arts - Interior Design
American InterContinental University
Atlanta, GA01.2008
College Prep - undefined
Benjamin E. Mays High School
Atlanta, GA01.2005
Skills
- Roadmap to creating an enjoyable Customer Experience
- Process Office Management (Maintaining Sales, Monthly Goals, and Status Reports)
- Maintain Resource and Reference Room Library
- MS Office Proficiency
- Technical Proficiency
- Microsoft Software (Word, Excel, Power Point, Publisher)
- Excellent Communication Skills
- Fraud Identification
- Account Services
- Risk Management Evaluations
- Policy and Procedure Adherence
Timeline
Branch Operations Coordinator
Wells Fargo
12.2024 - Current
Teller
Wells Fargo
02.2016 - 12.2024
Lead Teller
Wells Fargo
01.2011 - 02.2016
Guest Service Lead
MNM Theatre
07.2010 - 01.2011
College Prep - undefined
Benjamin E. Mays High School
Bachelor of Arts - Interior Design
American InterContinental University
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