Krisica Clark
Atlanta,GA
Summary
Detail-oriented team player with exceptional organizational skills, adept at managing multiple projects simultaneously while maintaining a high degree of accuracy. Proven track record of successfully juggling competing priorities with a positive attitude and unwavering dependability. Committed to contributing to team success by embracing additional responsibilities and fostering a collaborative work environment. Enthusiastic about leveraging skills to drive efficiency and achieve shared objectives.
Overview
15
15
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Atlanta, Ga
12.2024 - Current
- Coordinated daily branch operations to enhance customer service and efficiency.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Trained and mentored staff on compliance protocols and operational procedures.
- Analyzed branch performance metrics to identify areas for improvement and optimize resource allocation.
- Continue to grow in Next Best Conversation to improve customer experience to ensure we do what's best for the customer to reach their financial goals.
Teller
Wells Fargo
02.2016 - 12.2024
- Responds to inquiries/problems and may handle more complex services/transactions.
- Process customer transactions promptly, minimizing wait times.
- Answer customer inquiries regarding account balances, transaction history, services charges.
- Identify potential needs through observation, questioning and listening.
- Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Exploring digital banking options and transitioning customers to migratable solutions.
Lead Teller
Wells Fargo
01.2011 - 02.2016
- Handling compliance of audit operations and regulatory issues
- Mentor newly hired team members on appropriate responses to patron questions.
- Duties may include workflow scheduling, transaction approval, teller training and/or teller supervision
- Responds to inquiries/problems and may handle more complex services/transactions.
Guest Service Lead
MNM Theatre
07.2010 - 01.2011
- Various tasks to aid in the daily functions of the movie theatre to include: ushering, concession, box office, and post.
Education
Bachelor of Arts - Interior Design
American InterContinental University
Atlanta, GA01.2008
College Prep - undefined
Benjamin E. Mays High School
Atlanta, GA01.2005
Skills
- Roadmap to creating an enjoyable Customer Experience
- Process Office Management (Maintaining Sales, Monthly Goals, and Status Reports)
- Maintain Resource and Reference Room Library
- MS Office Proficiency
- Technical Proficiency
- Microsoft Software (Word, Excel, Power Point, Publisher)
- Excellent Communication Skills
- Fraud Identification
- Account Services
- Risk Management Evaluations
- Policy and Procedure Adherence
Timeline
Branch Operations Coordinator
Wells Fargo
12.2024 - Current
Teller
Wells Fargo
02.2016 - 12.2024
Lead Teller
Wells Fargo
01.2011 - 02.2016
Guest Service Lead
MNM Theatre
07.2010 - 01.2011
College Prep - undefined
Benjamin E. Mays High School
Bachelor of Arts - Interior Design
American InterContinental University