Summary
Overview
Work History
Education
Skills
Timeline
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Krisie Latham

Joppa

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.

Overview

2026
2026
years of professional experience

Work History

Billing Specialist

Cullman Regional Hospital
2021 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Patient Intake Specialist

Cullman Regional Hospital
02.2019 - Current
  • Optimized time management by prioritizing tasks based on urgency while maintaining attention to detail in all aspects of work responsibilities.
  • Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
  • Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
  • Improved overall clinic performance by regularly updating demographic information for more accurate reporting purposes.
  • Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
  • Completed intake assessment forms and filed clients' charts.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.

CPCA/Unit Secretary

Cullman Regional Hospital
03.2013 - Current
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Supported office staff and operational requirements with administrative tasks.

Customer Service Manager

Walmart
2000 - 2007
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.

Education

Associate of Science - Health Information Technology

University of Phoenix
Tempe, AZ

Skills

  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Customer service
  • Decision-making
  • Data analysis
  • Microsoft outlook, word, and Excel
  • Training and mentoring
  • Excellent time management skills
  • Schedule management
  • Staff management
  • Employee scheduling

Timeline

Patient Intake Specialist

Cullman Regional Hospital
02.2019 - Current

CPCA/Unit Secretary

Cullman Regional Hospital
03.2013 - Current

Billing Specialist

Cullman Regional Hospital
2021 - Current

Customer Service Manager

Walmart
2000 - 2007

Associate of Science - Health Information Technology

University of Phoenix

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