KRISITN BAXTER
Summary
Results-focused Salon Manager dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salon Cosmetologist
Sport Clips
Weatherford/Hudson Oak/ft. Worth Texas
09.2023 - 10.2023
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Collaborated with other salon professionals to create a positive and welcoming atmosphere for all customers.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Styled hair according to customer preferences.
Solon Manager
Sport Clips
McKinney, TX
02.2022 - 06.2023
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Increased customer satisfaction by implementing efficient scheduling and appointment systems.
- Managed daily operations for a smooth barbershop experience and enhanced client retention.
- Streamlined inventory management processes, reducing costs and ensuring adequate product availability.
- Implemented marketing strategies to promote the barbershop''s services and increase foot traffic.
- Trained staff on proper barbering techniques, resulting in consistent service quality across all employees.
- Mentored junior employees to foster growth within the company, increasing staff retention rates.
- Established an employee incentive program that improved team morale and productivity levels.
- Enforced health and safety protocols to ensure compliance with industry regulations and maintain an accident-free workplace.
- Conducted regular performance evaluations for continuous employee improvement, enhancing overall service quality.
- Addressed customer complaints promptly, resolving issues effectively to maintain high levels of customer satisfaction.
- Oversaw financial management tasks such as budget creation, expense tracking, and cash flow monitoring for optimal business performance.
Hair Salon Manager'
Super Cuts Salon
Vista, CA
06.2018 - 07.2020
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Fostered a positive working environment, resulting in high employee retention rates.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Monitored industry trends to stay informed about emerging styles, products, and technologies relevant to our clientele base.
Hair Salon Manager
Smart Styles Hair Salon
Sulphur Springs, TX
05.2018 - 06.2019
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Fostered a positive working environment, resulting in high employee retention rates.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Monitored industry trends to stay informed about emerging styles, products, and technologies relevant to our clientele base.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Promoted business through marketing initiatives and use of social media.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Achieved personal sales goals by upselling products to meet individual needs.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
Salon Owner/Operator
Self-employed
Sulphur Springs, TX
03.2016 - 06.2017
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
Education
License For Cosmetology - Cosmetology
Cosmetology Career Institute
Greenville, TX06.2016
GED -
Barton County Adult EDU
Great Bend, KS06.2007
Skills
- Texturizing Services
- Conflict Resolution
- Sales Techniques
- Goal Setting
- Hair Styling Expertise
- Team Collaboration
- Self-Motivation
- Critical Thinking
- Positive Attitude
- Multitasking Abilities
- Product Knowledge
- Client Consultations
- Decision Making
- Professionalism
- Customer Service
- Effective Communication
Certification
- Licensed cosmetologist - 2016-2023
Timeline
Salon Cosmetologist
Sport Clips
09.2023 - 10.2023
Solon Manager
Sport Clips
02.2022 - 06.2023
Hair Salon Manager'
Super Cuts Salon
06.2018 - 07.2020
Hair Salon Manager
Smart Styles Hair Salon
05.2018 - 06.2019
Salon Owner/Operator
Self-employed
03.2016 - 06.2017
License For Cosmetology - Cosmetology
Cosmetology Career Institute
GED -
Barton County Adult EDU