Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KRISITN BAXTER

Summary

Results-focused Salon Manager dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Salon Cosmetologist

Sport Clips
09.2023 - 10.2023
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
  • Collaborated with other salon professionals to create a positive and welcoming atmosphere for all customers.
  • Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
  • Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
  • Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
  • Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
  • Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Styled hair according to customer preferences.

Solon Manager

Sport Clips
02.2022 - 06.2023
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
  • Increased customer satisfaction by implementing efficient scheduling and appointment systems.
  • Managed daily operations for a smooth barbershop experience and enhanced client retention.
  • Streamlined inventory management processes, reducing costs and ensuring adequate product availability.
  • Implemented marketing strategies to promote the barbershop''s services and increase foot traffic.
  • Trained staff on proper barbering techniques, resulting in consistent service quality across all employees.
  • Mentored junior employees to foster growth within the company, increasing staff retention rates.
  • Established an employee incentive program that improved team morale and productivity levels.
  • Enforced health and safety protocols to ensure compliance with industry regulations and maintain an accident-free workplace.
  • Conducted regular performance evaluations for continuous employee improvement, enhancing overall service quality.
  • Addressed customer complaints promptly, resolving issues effectively to maintain high levels of customer satisfaction.
  • Oversaw financial management tasks such as budget creation, expense tracking, and cash flow monitoring for optimal business performance.

Hair Salon Manager'

Super Cuts Salon
06.2018 - 07.2020
  • Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
  • Boosted staff productivity with regular training sessions on latest hair trends and techniques.
  • Fostered a positive working environment, resulting in high employee retention rates.
  • Oversaw inventory management to ensure adequate stock levels of products and supplies.
  • Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
  • Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
  • Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
  • Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
  • Monitored industry trends to stay informed about emerging styles, products, and technologies relevant to our clientele base.

Hair Salon Manager

Smart Styles Hair Salon
05.2018 - 06.2019
  • Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
  • Boosted staff productivity with regular training sessions on latest hair trends and techniques.
  • Fostered a positive working environment, resulting in high employee retention rates.
  • Oversaw inventory management to ensure adequate stock levels of products and supplies.
  • Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
  • Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
  • Recruited and hired top talent to maintain a skilled and diverse team of stylists.
  • Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
  • Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
  • Monitored industry trends to stay informed about emerging styles, products, and technologies relevant to our clientele base.
  • Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
  • Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
  • Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
  • Promoted business through marketing initiatives and use of social media.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Maintained general appointment calendar and set shift schedules.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Handled employee scheduling and coverage needs during business hours.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Scheduled employees to maintain adequate coverage during business hours.

Salon Owner/Operator

Self-employed
03.2016 - 06.2017
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
  • Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Introduced loyalty programs to incentivize repeat business from satisfied customers.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
  • Collaborated with local businesses on cross-promotional events that enhanced community engagement.
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.

Education

License For Cosmetology - Cosmetology

Cosmetology Career Institute
Greenville, TX
06.2016

GED -

Barton County Adult EDU
Great Bend, KS
06.2007

Skills

  • Texturizing Services
  • Conflict Resolution
  • Sales Techniques
  • Goal Setting
  • Hair Styling Expertise
  • Team Collaboration
  • Self-Motivation
  • Critical Thinking
  • Positive Attitude
  • Multitasking Abilities
  • Product Knowledge
  • Client Consultations
  • Decision Making
  • Professionalism
  • Customer Service
  • Effective Communication

Certification

  • Licensed cosmetologist - 2016-2023

Timeline

Salon Cosmetologist

Sport Clips
09.2023 - 10.2023

Solon Manager

Sport Clips
02.2022 - 06.2023

Hair Salon Manager'

Super Cuts Salon
06.2018 - 07.2020

Hair Salon Manager

Smart Styles Hair Salon
05.2018 - 06.2019

Salon Owner/Operator

Self-employed
03.2016 - 06.2017

License For Cosmetology - Cosmetology

Cosmetology Career Institute

GED -

Barton County Adult EDU

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KRISITN BAXTER