Hi, I’m
Kristin Jeanette Rahamut
Little Neck,NY
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
Veterinary Medical Center of Long Island
Client Care Coordinator
2020.11 - 2022.12 (2 years & 1 month)
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered customer questions via telephone and email services.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Communicated with referring hospitals to obtain necessary referrals and medical records prior to appointments with specialists.
- Ensured admission forms were complete and accurate and deposit collected prior to patient admission.
- Maintained confidentiality of information regarding clients and company.
- Maintained clean and orderly reception areas by mopping floors, emptying trash cans and wiping down surfaces.
Long Island Veterinary Specialists
Client Service Representative
2019.08 - 2020.11 (1 year & 3 months)
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered customer questions via telephone and email services.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Communicated with referring hospitals to obtain necessary medical records prior to appointments with specialists.
- Ensured admission forms were complete and accurate and deposit collected prior to patient admission.
- Maintained confidentiality of information regarding clients and company.
- Maintained clean and orderly reception areas by mopping floors, emptying trash cans and wiping down surfaces.
East Village Green Animal Hospital
Receptionist
2018.10 - 2019.08 (10 months)
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered customer questions via telephone and email services.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Filled prescription requests as needed.
- Faxed/Emailed referrals and medical records to emergency and specialty hospitals.
- Ensured admission forms were complete and accurate and deposit collected prior to patient admission.
- Maintained confidentiality of information regarding clients and company.
- Maintained clean and orderly reception areas by mopping floors, emptying trash cans and wiping down surfaces.
Shore Smiles Dental, P.C
Receptionist
2018.06 - 2018.10 (4 months)
Job overview
- Answered all incoming calls and directed to appropriate party.
- Greeted incoming patients and checked in for appointment.
- Scheduled appointments as directed by doctor or assistant.
- Assured all new patient medical forms and policies were completed correctly.
- Entered new patient information to create patient's electronic medical chart.
- Scanned documents into patient chart.
- Kept statistic of all incoming and outgoing communications.
- Maintained clean and neat waiting area.
- Assured any necessary surgery consent forms were signed and payments taken before patient went into his/her appointment.
Bellerose Animal Hospital
Receptionist
2016.03 - 2018.06 (2 years & 3 months)
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Notified LVT and doctor of emergency-status patient to assess stability of the patient and start diagnostic testing.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Accurately documented all messages in message center of patients' charts.
- Confirmed appointments/surgery, communicated with clients, and updated client records.
- Created and updated patient/client charts using EMR with Infinity (Impromed)
- Made sure appropriate paperwork is filled out and signed by client for patient(s) being admitted to the hospital.
- Checked out clients and processed payment for their visit, including setting up and processing payment on payment plans.
- Periodically checked email, online confirmations, and cash drawer.
- Scanned paper records into patients' electronic medical records.
- Filed business paperwork, including confidential files.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in the training of newly hired receptionists.
NYPIRG
Intern
2012.02 - 2012.05 (3 months)
Job overview
- Recruited new interns to join NYPIRG.
- Paired with environmental interns to plan and carry out events for the semester to spread knowledge of current environmental concerns Informed students of current issues related to their college experience.
- Tabled and carried materials around campus to spread word of issues and try to gain support in solving problems on campus and throughout the CUNY system.
- Attended workshops and a conference in Albany to improve intern capabilities.
Education
Queensborough Community College , Bayside, NY
Associate of Applied Science from Applied Science, Medical Office Assisting
05.2015
University Overview
- Awarded: The Harold Stolerman Scholarship Award
- Dean's List Award
- 3.5 GPA
Skills
- Patient Health Information Access
- Healthcare Operations
- Customer Inquiries
- Patient Intakes
- Training Junior Team Members
- Scheduling
- Patient Data Management Systems
- Specialist Referrals
- Organizational Skills
- Heavy Phone Skills
- Medical Terminology
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Care Coordinator
Veterinary Medical Center of Long Island
2020.11 - 2022.12 (2 years & 1 month)
Client Service Representative
Long Island Veterinary Specialists
2019.08 - 2020.11 (1 year & 3 months)
Receptionist
East Village Green Animal Hospital
2018.10 - 2019.08 (10 months)
Receptionist
Shore Smiles Dental, P.C
2018.06 - 2018.10 (4 months)
Receptionist
Bellerose Animal Hospital
2016.03 - 2018.06 (2 years & 3 months)
Intern
NYPIRG
2012.02 - 2012.05 (3 months)
Queensborough Community College
Associate of Applied Science from Applied Science, Medical Office Assisting
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