Hi, I’m
Kristin Jeanette Rahamut
Little Neck,NY
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
Veterinary Medical Center of Long Island
Client Care Coordinator
11.2020 - 12.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered customer questions via telephone and email services.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Communicated with referring hospitals to obtain necessary referrals and medical records prior to appointments with specialists.
- Ensured admission forms were complete and accurate and deposit collected prior to patient admission.
- Maintained confidentiality of information regarding clients and company.
- Maintained clean and orderly reception areas by mopping floors, emptying trash cans and wiping down surfaces.
Long Island Veterinary Specialists
Client Service Representative
08.2019 - 11.2020
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered customer questions via telephone and email services.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Communicated with referring hospitals to obtain necessary medical records prior to appointments with specialists.
- Ensured admission forms were complete and accurate and deposit collected prior to patient admission.
- Maintained confidentiality of information regarding clients and company.
- Maintained clean and orderly reception areas by mopping floors, emptying trash cans and wiping down surfaces.
East Village Green Animal Hospital
Receptionist
10.2018 - 08.2019
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered customer questions via telephone and email services.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Filled prescription requests as needed.
- Faxed/Emailed referrals and medical records to emergency and specialty hospitals.
- Ensured admission forms were complete and accurate and deposit collected prior to patient admission.
- Maintained confidentiality of information regarding clients and company.
- Maintained clean and orderly reception areas by mopping floors, emptying trash cans and wiping down surfaces.
Shore Smiles Dental, P.C
Receptionist
06.2018 - 10.2018
Job overview
- Answered all incoming calls and directed to appropriate party.
- Greeted incoming patients and checked in for appointment.
- Scheduled appointments as directed by doctor or assistant.
- Assured all new patient medical forms and policies were completed correctly.
- Entered new patient information to create patient's electronic medical chart.
- Scanned documents into patient chart.
- Kept statistic of all incoming and outgoing communications.
- Maintained clean and neat waiting area.
- Assured any necessary surgery consent forms were signed and payments taken before patient went into his/her appointment.
Bellerose Animal Hospital
Receptionist
03.2016 - 06.2018
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Notified LVT and doctor of emergency-status patient to assess stability of the patient and start diagnostic testing.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Accurately documented all messages in message center of patients' charts.
- Confirmed appointments/surgery, communicated with clients, and updated client records.
- Created and updated patient/client charts using EMR with Infinity (Impromed)
- Made sure appropriate paperwork is filled out and signed by client for patient(s) being admitted to the hospital.
- Checked out clients and processed payment for their visit, including setting up and processing payment on payment plans.
- Periodically checked email, online confirmations, and cash drawer.
- Scanned paper records into patients' electronic medical records.
- Filed business paperwork, including confidential files.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in the training of newly hired receptionists.
NYPIRG
Intern
02.2012 - 05.2012
Job overview
- Recruited new interns to join NYPIRG.
- Paired with environmental interns to plan and carry out events for the semester to spread knowledge of current environmental concerns Informed students of current issues related to their college experience.
- Tabled and carried materials around campus to spread word of issues and try to gain support in solving problems on campus and throughout the CUNY system.
- Attended workshops and a conference in Albany to improve intern capabilities.
Education
Queensborough Community College, Bayside, NY
Associate of Applied Science from Applied Science, Medical Office Assisting
05.2015
University Overview
- Awarded: The Harold Stolerman Scholarship Award
- Dean's List Award
- 3.5 GPA
Skills
- Patient Health Information Access
- Healthcare Operations
- Customer Inquiries
- Patient Intakes
- Training Junior Team Members
- Scheduling
- Patient Data Management Systems
- Specialist Referrals
- Organizational Skills
- Heavy Phone Skills
- Medical Terminology
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Client Care Coordinator
Veterinary Medical Center of Long Island
11.2020 - 12.2022
Client Service Representative
Long Island Veterinary Specialists
08.2019 - 11.2020
Receptionist
East Village Green Animal Hospital
10.2018 - 08.2019
Receptionist
Shore Smiles Dental, P.C
06.2018 - 10.2018
Receptionist
Bellerose Animal Hospital
03.2016 - 06.2018
Intern
NYPIRG
02.2012 - 05.2012
Queensborough Community College
Associate of Applied Science from Applied Science, Medical Office Assisting
Similar Profiles
Angelina DicksonAngelina Dickson
Veterinary Assistant at Veterinary Medical Center Of Long IslandVeterinary Assistant at Veterinary Medical Center Of Long Island
Stephanie PirozziStephanie Pirozzi
Department Lead Supervisor & Training Coordinator at Veterinary Medical Center Of Long IslandDepartment Lead Supervisor & Training Coordinator at Veterinary Medical Center Of Long Island
Daisy MedranoDaisy Medrano
Licensed Eligible Veterinary Technician at East End Veterinary CenterLicensed Eligible Veterinary Technician at East End Veterinary Center