Miesha Herron
Tallahassee,FL
Summary
Results-driven client services professional with a robust work ethic and adaptability, consistently surpassing performance metrics. Demonstrates technical proficiency and social media expertise to successfully drive customer satisfaction and achieve business goals. Recognized for being a versatile team player, eager to embrace challenges while promoting quality and collaboration. Committed to continuous professional development, aiming to enhance skills further in pursuit of business excellence.
Overview
7
7
years of professional experience
Work History
Server
Legends Hospitality LLC
Tallahassee, FL
08.2023 - 11.2024
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Followed proper sanitation guidelines when handling food items.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Replenished buffet lines with fresh foods as needed.
- Greeted guests upon arrival and provided assistance throughout the event.
Associate
GoPuff
Tallahassee, FL
03.2024 - 07.2024
- Inspected finished product packaging for quality assurance before sending out orders.
- Provided support in receiving large shipments by breaking down bulk cases into smaller quantities.
- Received incoming shipments, inspected contents, compared against invoices and purchase orders.
- Identified damaged or defective products upon receipt and reported them accordingly.
- Organized warehouse inventory and stocked shelves with incoming deliveries.
- Collaborated with team members to achieve daily production goals.
Associate
Cheers Liquor Mart
Tallahassee, FL
01.2024 - 05.2024
- Developed and maintained relationships with clients and vendors.
- Assisted customers with selecting items and answering questions about products.
- Processed payments using point-of-sale systems.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Greeted customers to determine wants or needs.
- Monitored shoplifting activity within the store premises.
- Ensured proper security measures were taken when handling cash transactions.
- Maintained cleanliness of store shelves, displays, and checkout areas.
Warehouse Worker
Amazon
Tallahassee, FL
08.2023 - 12.2023
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from ships and trains.
- Organized warehouse space for efficient storage of products.
- Provided guidance and support to employees throughout their learning process.
- Reviewed company policies and procedures periodically in order to keep up with changes in industry standards.
- Conducted assessments of employee performance to identify areas needing improvement.
- Ensured quality control by auditing completed work orders prior to release from the warehouse floor.
Barback
Top Flite
Tallahassee, FL
06.2021 - 12.2022
- Continuously monitored beverage stock levels during peak hours of operation.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Delivered food orders from kitchen staff to customers at the bar in a timely fashion.
- Restocked ice and prepared garnishes for drinks.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Responded to customer requests promptly and professionally.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Served as cashier when necessary, handling payments accurately and efficiently.
- Followed safety protocols such as properly storing equipment away after use.
- Studied bartenders to learn recipes for different mixed cocktails.
Customer Service Representative
Reemployment Assistance
Tallahassee, FL
02.2020 - 08.2021
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Utilized specialized software tools to detect anomalous patterns in customer data which could indicate fraudulent activity.
- Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
- Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
Direct Support Professional
Sunrise Assisted Living
Tallahassee, FL
03.2019 - 12.2019
- Provided guidance and support to ensure safety of individuals served.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted individuals in learning and developing new skills.
- Monitored client's well-being, safety and comfort under physician direction.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with maintaining good personal hygiene.
Server
Waffel House
Tallahassee, FL
08.2018 - 12.2019
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
CAP 2 Associate
Walmart
Tallahassee, FL
06.2018 - 12.2018
- Assisted customers with locating requested items within the store or stockroom area.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Collaborated with team members on various projects related to inventory control management and restocking processes.
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
- Resolved customer complaints regarding product availability or quality promptly by providing satisfactory solutions.
- Adhered to all company policies related to health and safety regulations when working in the stockroom area.
- Communicated with customers to answer questions.
Cashier
McDonald's
Tallassee, FL
11.2017 - 07.2018
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Rickards
Tallahassee, FL05-2018
Skills
- Team member support
- Customer service
- Cash handling
- Team collaboration
- Hospitality service expertise
- Quality control
- Service prioritization
- Multitasking and organization
- Performance improvement
Timeline
Associate
GoPuff
03.2024 - 07.2024
Associate
Cheers Liquor Mart
01.2024 - 05.2024
Server
Legends Hospitality LLC
08.2023 - 11.2024
Warehouse Worker
Amazon
08.2023 - 12.2023
Barback
Top Flite
06.2021 - 12.2022
Customer Service Representative
Reemployment Assistance
02.2020 - 08.2021
Direct Support Professional
Sunrise Assisted Living
03.2019 - 12.2019
Server
Waffel House
08.2018 - 12.2019
CAP 2 Associate
Walmart
06.2018 - 12.2018
Cashier
McDonald's
11.2017 - 07.2018
High School Diploma -
Rickards
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