Krisley Molina Jimenez

• Explained technical information in clear terms to promote better understanding for non-technical users.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Provided guidance on installing and integrating new hardware components and software to remote clients.
• Performed root cause analysis of reported issues to enact corrections.
• Represent Microsoft and communicate with enterprise customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Azure billing

• Started as a stage #1 and became a stage #2 after six months in the company
• Knowledgeable in ASMS technology, trained in EA/FL, AP, and Premier accounts
• Responsible for ensuring customer satisfaction, become the point of contact for team members
• I have acted as mentor for entry and intermediate engineers
• Responsible for maintaining the knowledge and to improve performance within the team members

• Accountable for implementing customer retention strategies to increase loyalty and retain business

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.

Provided exceptional customer service to clients regarding fraud issues and alerts, addressing inquiries, and resolving problems. Processed customer transactions accurately and efficiently, ensuring compliance with banking policies and procedures. Maintained accurate records and documentation of customer interactions