Krisli Maralit Matanguihan

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained.

o Integrates Royal Way service standards, guest comments and feedback to attain and constantly improve ratings.

Demonstrates positive results in workplace safety, crew satisfaction, time and attendance, guest satisfaction, financial aspects, and other key result areas.

o Is highly visible and regularly walks around all areas of the ship, maintains a good communication and working relations with all Hotel and Marine Departments

o Identifies any safety concerns and takes immediate action to correct.

o Has a full understanding of Ship sanitation procedures, OPP, USPH, Shipsan guidelines and regulations, daily follow up on all related sanitation and cleaning logs.

· Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures.

· Supervises all cleaning processes in the public/crew areas. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc.

· Collaborates with the Executive Housekeeper to review the requirements of the day’s schedule, before briefing AHSK or HSKS

o Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions.

o Works in conjunction with the AHSK & HSKS to coordinate, schedule, and supervise the cleaning activities.

o Directs, coaches, supports, supervises, and evaluates the performance of all direct reports.

o Manages the assignment of duties, responsibilities, and workstations to his/her staff.

o Observes and evaluates staff and work procedures to ensure quality standards and services are met. .

· Provides prompt inputs/ feedback to Housekeeping Administrator to update the guest log. To ensure all guest issues are recorded and resolved in a timely manner.

· Attends meetings, training activities, courses and all other work related activities as required.

· Is responsible for conducting daily inspections in the areas assigned.

· Is responsible for filling out performance evaluations, for direct reports

· Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively.

o Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.

· Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with

· Ensure that adequate products, including supplies and guest amenities are always available, thorough follow up with all pending or future orders, ship inventories and equipment shortages or malfunctions.

· Delivers the ratings results the company has set forth, consistently checks Medallia for a deep dive into comments related to Housekeeping service, or ship maintenance and cleanliness. Responsible for meeting or exceeding all KPIs that are directly influenced by this role.

· Understands the budget and the numbers behind the business, contributes to the future orders and correctly use the C&R allocated funds for an efficient operation.

· Develops and executes tactical plans to achieve financial targets, manage inventories for a flawless operation, properly schedule teams and projects to stay within Company/Department allocated Overtime funds.

· Develops new ideas for operational efficiencies, good ability for cost saving, new initiatives for Overtime efficiency.

· Command presence amongst crew and fellow peers. Leads by example and WAYS standards.

· Fosters professional relationships with guests, management, and crew, maintains perfect grooming standards, communication skills and reputation.

· Maintains an approachable style with guest and crew, listen to guest and employee needs and suggestions.

· Is always open to new ideas and avoids being judgmental, shifts easily back and forth in between Supervising and Coaching.

· Makes decisions based on facts not feelings, constantly checks on the outcome of the projects or tasks delegated.

· Demonstrate sound business ethics, always fair, genuine, and respectful.

· Develops creative solutions to business challenges, remain positive when challenged.

· Takes personal responsibility for everything that happens in assigned area, delegates according with the results expected, understand the skills of his direct reports, and supports all New Hires into their roles within the Organization.

· Empowers and delegates the team as well as holds them accountable for their results, consistently enable all direct reports to perform better for higher results.

· Always leads by example and always maintaining composure.

· Manages change effectively within all areas of the Housekeeping department, keeps an open mind and positive approach to all company’s new initiatives, projects and SOP’s.

· Shows interest in helping and developing others, gets involved in all training sessions, New Hire fast track development.

· Provides appropriate feedback, inspires, motivates, and guides others towards goals.

· Recognize and reward performance, promotes talent and leads other on their career development.

· KPI’s assigned to position/department.

· Gives constructive feedback to the team members who are not performing and use progressive discipline system to coach and discipline, manages hard conversations and inspire employees to perform better and correct mistakes.

• Responsible for meeting or exceeding all KPIs that are directly influenced by this role
• Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained
• Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures
• Ensures staterooms/suites and Lofts (Oasis/Quantum class only) are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, and general set up standards for daytime and evening/turndown service
• Oversees the Bell station during peak times and when scheduled in accordance with company standard operating procedures
• Ensures feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement
• Supervises all cleaning processes in the public/crew areas and at the Pool Deck
• Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas
• Monitors the care, use and maintenance of all equipment, machinery, supplies, etc
• Works in conjunction with Housekeeping Manager to Supervise and monitor luggage handling process for smooth Embarkation and Disembarkation process
• Directs, coaches, supports, supervises, and evaluates (in conjunction with the Assistance Executive Housekeeper/ Executive Housekeeper) the performance of all direct reports
• Manages the assignment of duties, responsibilities, and workstations to his/her staff
• Observes and evaluates staff and work procedures to ensure quality standards and services are met
• Presents any overtime needs to Executive Housekeeper for a final approval
• Collaborates with the Housekeeping Manager and Executive Housekeeper to review the requirements of the day’s schedule
• Provides prompt inputs/ feedback to Housekeeping Administrator to update the guest log
• To ensure all guest issues are recorded and resolved in a timely manner
• Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions
• Will be responsible for auditing crew timecards
• Attends meetings, training activities, courses and all other work-related activities as required
• Is responsible for conducting daily inspections in the areas assigned
• Is responsible for filling out performance evaluations
• Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively
• Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction
• Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries
• Responsible for Sanitation Logs and SQM Logs
• Achieving ratings/targets that are set by the company
• Perform inventories of linen, amenities etc
• Once a month or as often as needed
• Conduct /oversee on-the-job trainings with new hire subordinates or employees on cross training
• Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment
• Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc
• And forwards to the Executive Housekeeper for final approval
• Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste
• Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.

• Following room attendants cleaning, inspects staterooms/suites for cleanliness, maintenance, presentation, collateral, mini-bar and general set up standards for daytime and evening turndown service
• Assigns duties and responsibilities to team members, while recognizing top performers and applies progressive disciplinary process for lowest performers
• Reports maintenance needs and follows up to ensure prompt completion and takes ownership for reacting to guest feedback and requests from assigned deck(s)
• Provides training to all Stateroom Attendants, including classroom-style and on-the-job training, cleaning practices, procedures, equipment and materials
• Monitors compliance to all USPH cleaning and sanitation procedures throughout assigned areas consistently
• Addresses issues and findings immediately, and ensures corrective action and re-training take place
• Directing, coaching and supervising the performance of cleaners and butlers
• Responsible for managing assignment of duties and workstations to staff, reviewing daily requirements, set-up of pool area, and cabin inspections
• Conducting inspections in both staterooms and public areas
• Other duties also assigned in housekeeping as needed.

• In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times
• This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas
• The Housekeeping Administrative Assistant supports and reports to the Executive Housekeeper
• This position oversees all clerical and administrative functions for the housekeeping division
• This includes and is not limited to the managing and maintaining of reports, performance measuring tools, reporting logs, Inventory logs, internal communications, requisitioning functions, audit results management, Inspection data entry, time and attendance functions and other aspects of crew management and support
• This position will oversee the managing and maintaining various reports that are required to support the Housekeeping and Laundry operation
• These reports may include and is not limited to inspection reports, time and attendance reports, general crew reports, bed bug reports, trend reports, condition reports, compliancy reports and overall operational reports
• The Administrative Assistant will manage and maintain various logs
• The logs may include and is not limited to guest resolution logs, do not disturb logs and various operational logs required to support the housekeeping operation
• Various schedules will be managed and maintained which may include but is not limited to training schedules, work schedules, inspection schedules and other schedules required to support the Housekeeping and Laundry operation
• The Administrative Assistant will have a role in the managing and preparation of the appraisal process
• This will include and is not limited to the scheduling of performance appraisals, as well as the documenting of the process as required by company policy
• This position will manage and maintain various programs which may include and is not limited to the gift and gear program and revenue reporting for the laundry, floral cart, mini-bar and tuxedo programs as well as various other programs
• Other duties will include and are not limited to managing the Performance Management Tool
• This will entail data entry, reporting, communicating results, and maintaining the data integrity of the tool
• Additionally the notice board must be kept updated as results are printed
• This position will ensure the Housekeeping office is properly tidy, organized and sanitized in conjunction with the Back of House SRA scheduled
• Additionally ensures that all office supplies are fully stocked and prepares Crunch time requisitions as required
• This position will fully manage the Random Tracking Tool as part of the inspection process with a high degree of accuracy and confidentiality on a daily basis
• This position will fully manage the Gratuity workbook with a high degree of accuracy on a per voyage basis to ensure all Housekeeping employees and Support team employees receive the required gratuities and/or supplemental pay
• Additionally must be fully competent understanding the payroll process, the payroll breakdown and be able to provide explanation as required to any employee
• This position will fully manage all Supplemental pay administrative tasks with a high level of accuracy and confidentially and ensure deadlines are met on a per voyage basis, signatures received, files copied and filed appropriately
• This includes Gifts and Gear, Back of House and Mini Bar Supplemental in conjunction with the Assistant Executive Housekeeper
• This position will be fully versed on the Gratuity appeal process and support the Executive Housekeeper with the administration piece and provide information as required to any employee
• This position will fully manage the E1 assignment management and print out on a per voyage basis or as required to ensure compliance with HR processes
• This position will fully manage the Pool towel management system on the last night of the cruise and will handle guest disputes in conjunction with Guest Services on the last day of the cruise
• This position will ensure that Time and Attendance database is updated daily and regularly audit and update the Executive Housekeeper
• This position will ensure that the Housekeeping notice board is kept updated at all times and that all information's on training's, voyage information and other pertinent information is communicated to the Housekeeping management and crewmembers as required
• This position must have meticulous filing skills to keep employee personnel files private along with all other documents that require filing in a timely and organized manner
• This position is the gatekeeper of the housekeeping office and must provide personalized service in person and via telephone with any guest or crew member at all times
• Additional duties include the managing of various crew related programs and processes which may include and is limited to the time and attendance functions, sign-on / sign off orientation, uniform requisitioning, boat drill excuse lists and the hotel familiarization and verification process
• The Administrative Assistant will maintains a safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety
• Attends mandatory crew and guest safety drills, training activities, courses and all other work related activities as required
• Performs related duties as required
• This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position
• Shipboard employees will be required to perform any other job related duties assigned by their supervisor or management.

• Pleases customers by providing a pleasant dining experience
• Providing a wow experience to our guest when it comes to service in the dining room and even in room service
• Preparing the food to deliver in guest cabin
• Cleaning the Ice station on the assigned deck
• Awareness of the USPH policy

• To implement all sales action plans related to my market area as outline in the marketing plan
• To establish and maintain files on major active accounts within my market areas and to ensure that the mailing list and cardexes or contact files are kept update at all times
• To plan and make regular sales/services calls through direct solicitations, telephone or correspondence to sell and promote the hospital total facilities and services
• To develop new accounts within assigned area
• To make sure that the assigned production and goals are being achieved
• To plan a marketing strategy to be use to promote the hospitals services
• To coordinate and plan an event as a promotion of the hospital
• To close a deal with our clients for their employees Annual Physical Exam
• To assist the clients staff with their Pre Employment Examination
• To coordinate with the accredited HMO (Health Maintenance Organization) for their card holders benefits
• To do a daily report to be submitted to our Marketing Director weekly
• To disseminate sales related information to other departments as appropriate
• To respond to all inquiries and correspondence from customer and prospective clients within 48 hours
• To participate in local civic and social functions that may give rise to opportunities for future business for the hospital
• To maintain professional business confidentiality at all times
• To maintain the highest standards of professionalism ethics and attitude when interacting with hospital clients peers and staff.

• Duties & Responsibility
• Dealing with the guest, which are interested to stay in our hotel
• We do show room and give complete details to convince them to stay in our hotel
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
• Sells products by establishing contact and developing relationships with prospects; recommending solutions
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
• Their work includes:
• Organizing sales visits
• Demonstrating and presenting products
• Establishing new business
• Maintaining accurate records
• Attending trade exhibitions, conferences and meetings
• Reviewing sales performance
• Negotiating contracts and packages
• Aiming to achieve monthly or annual targets.

• Responsible to ensure smooth operations exists in assigned area, including: staffing, inventory, quality assurance and customer service
• Responsible to ensure approved policies and procedures are adhered to and maintained
• Investigates and resolves food quality, employee, and service complaints
• Inspects dining area and ensures cleanliness, organization and dining area courtesy
• Analyzes and recognizes deficiencies or problems areas and provides solutions to achieve desired results
• Maintains adequate inventory to ensure adequate quantities are maintained and spoilage minimized
• Completes required paperwork and recording of transactions
• Participates in the review of associates and completes necessary paperwork as required by established policies and procedures
• Maintains training program for departmental new hires.

• Clean and sorting out the papers of the client that we receive coming from the Oman Insurance Company
• Scanning and Barcoding of the claims
• Entering the claims to the computer to send it back again to insurance company
• File compilation

• Provides patients' personal hygiene by giving bedpans, urinals, baths, back rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths., and taking vital signs
• Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
• Provides adjunct care by administering enemas, douches, non sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints
• Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
• Documents actions by completing forms, reports, logs, and records
• Maintains work operations by following policies and procedures
• Protects organization's value by keeping patient information confidential.

• Assist customers’ needs
• Taking customers order
• Provide quality & standard services for the customer.

• Assist customers need help customer find what they are looking for prioritize customers first answers customer concerns accept bills payment feel that customers is always welcome