Talented Operations Assistant looking to move into a new career field with demonstrated experience providing detail oriented and excellent administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills that always delivers customer satisfaction.
Overview
23
23
years of professional experience
Work History
Operations Assistant
US Army Medical Command (This is a federal job)
09.2023 - Current
Supervisor Name: Tyana Monette
Supervisor Contact: 703 805 5203
Hours Per Week: 20
Represents t Fisher House organization at community and other events
Provides tours of Fisher House to small groups, conducts presentations to groups regarding Fisher house mission when needed
Completes administrative duties as needed by Business Manager, to include maintaining detailed records of guests and house financial records
Ensures funds, equipment and property are protected and accounted for
Observes and reports any maintenance issues to chain of command, submits work orders as directed and maintains any and all stock of necessary items for daily operations, and places orders for items needed
Using office automation equipment and word processing software, prepares a variety of correspondence, memorandums, briefings and other reports required for day-to-day operation
Assists and participates in development, establishment and implementation of operational policies (e.g., eligibility, referrals, admissions, length of stay, expenditures, scheduling of guestrooms, check-ins, checkouts, and orientation of guests upon arrival) for Fisher House
Interacts daily with guests; assists guests regarding Installation and Medical Center services, which may include grief and crisis management resources
Coordinates with volunteers and groups hosting special events and donations from local clubs and military groups
(Exercises caution ensuring standards of conduct regulations relating to solicitation of donations are not violated.)
Child Care Associate
VillaSport Athletic Club
09.2010 - 04.2011
Supervisor Name: Zachary Ryan
Supervisor Contact: 719 651 6358
Hours Per Week: 30
Salary: $32,000.00 USD Per Year
Provided safe and responsible care for up to 50 children in team setting
Developed and coordinated over 500 hours of age-appropriate learning
Promoted socialization to ensure children learn basic skills, concepts and communication
Supported & reinforced positive behavior & interaction with others
Record keeper for documents relative to over 75 youth programs and over 1,500 family memberships
Upheld safety requirements during activities, check-in & check-out
Managed & prepared daily schedules to the hour and weekly program activities
Upheld all emergency communication and contact information for over 1,500 members as needed
Receptionist
Re/Max 1st Choice Realty
08.2008 - 02.2009
Hours Per Week: 20
Salary: $24,000.00 USD Per Year
Ensured continuity of relationships within real estate office between 12 Realtors and their Clientele of over 90 individuals and couples, maintained communication and appointments between clients and staff
Answered phone calls throughout work day and directed them accordingly
Prepared and emailed weekly activity reports to 12 agents
Distributed mail, faxes, and packages daily to their appropriate Realtor and corresponding office
Responsible for general office appearance and appropriate office supplies in value of over $12,000
Guest Services Representative/ Barista
Target & Starbucks
05.2006 - 09.2006
Hours Per Week: 30
Salary: $24,000.00 USD Per Year
Assumed hospitality specialist role by catering to a variety of customer needs
Interacted and maintained customer relationships by accurately taking, preparing, and serving orders in a timely manner
Cash handling and reconciliation – to include payment collection, refunds, and gift card processing
Took inventory collection and continued maintenance of supplies
Created weekly advertisement boards for marketing distribution
Store Associate
Meijer
03.2003 - 06.2004
Hours Per Week: 30
Salary: $24,000.00 USD Per Year
Assisted customers with product selection and processing transactions
Handled customer concerns in a friendly, courteous and professional manner
Worked closely with management team to meet and exceed sales goals
Helped to maintain store appearance and cleanliness
Provided help maintaining proper inventory levels and promote store products and services
Provided customers with product knowledge during day to day operations while assisting department managers in keeping their departments stocked with merchandise
Processed customer transactions in a timely manner while maintaining accurate cash and check out register procedures
Shift Manager
Lady Footlocker
06.2001 - 02.2003
Hours Per Week: 32
Salary: $32,000.00 USD Per Year
Inspired and motivated a team of 5 employees to drive sales by delivering excellent customer service
Ensured the highest level of customer satisfaction by being knowledgeable on all products offered in store
Helped to deliver sales through customer experience, merchandising, visual presentation and operational expectations
Was responsible for making daily store deposits, schedule making for entire team based off availability, counting inventory, accepting inventory shipment delivery
Education
Bachelor of Arts - Business Administration
Liberty University
Lynchburg, VA
05.2025
Skills
Positive Attitude
Attention to Detail
Professional and Friendly
Customer Support
Professionalism and Courtesy
Money Handling
Desired Locations
Fort Belvoir, Virginia, United States
Availability
Permanent, Telework, Full-time, Part-time
References
Alexis Slider, Compassion International, Benefits Analyst III, 719 684 3411
Angelle Chase, Village Capital & Invsetment, Supervisor of Leads, 517 375 0636
Debbie Van Hoose, Medical Management Specialist, 859 321 9697
Zachary Ryan, Human Resouces & Business Office Specialist, 719 651 6358
Timeline
Operations Assistant
US Army Medical Command (This is a federal job)
09.2023 - Current
Child Care Associate
VillaSport Athletic Club
09.2010 - 04.2011
Receptionist
Re/Max 1st Choice Realty
08.2008 - 02.2009
Guest Services Representative/ Barista
Target & Starbucks
05.2006 - 09.2006
Store Associate
Meijer
03.2003 - 06.2004
Shift Manager
Lady Footlocker
06.2001 - 02.2003
Bachelor of Arts - Business Administration
Liberty University
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