Krislyn Edwards
Glenn Heights,TX
Summary
Operations professional known for staying composed under pressure and delivering clear, supportive service in fast-paced compliance driven environments. Skilled in documentation review, case management, and resolving complex inquires with accuracy and professionalism. Actively building HR knowledge through a BS in Human Resource Management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loan, Lease and Trade Operations
Bank of America
Plano, TX
08.2020 - 05.2026
- Responsible for ensuring an accurate and timely processing of complex loan administration transactions in accordance with established policies, processes and procedures
- Reviews and captures relevant data from Commercial Real Estate Legal, Financial and Underwriting Documents
- Retrieve information from SDC (Supplemental Data Capture) tracker database excel sheet and convert it into a PowerPoint
- Completes occasional (usually daily) ad-hoc remediation projects requiring accuracy, confidentiality, and strong attention to detail
- Managed high-volume workflows while maintaining quality and meeting productivity expectations
- Collaborated with internal teams to clarify documentation requirements and support remediation efforts
Caregiver
Visiting Angels
Plano, TX
08.2024 - Current
- Assist clients with meals, hygiene, mobility, and daily routines
- Maintain a safe, clean, and comfortable home environment
- Provide companionship and emotional support
- Monitor and report changes in client condition
- Follow care plans and communicate updates to families
Babysitting
Lone Star Nannies & Private Families
Argyle, TX / DFW Metroplex
01.2013 - Current
- Provide safe, reliable care for children of various ages
- Prepare meals/snacks and follow family routines
- Support bedtime, homework, and daily schedules
- Engage children in age-appropriate activities and play
- Communicate updates to parents
Cashier / Flooring
Lowes
Fort Worth, TX
01.2019 - 02.2021
- Processed customer purchases and ensured accurate transactions
- Educating customers about upcoming sales and promotions
- Opened store credit accounts to support store revenue growth
- Directing customers to the appropriate aisles and products
- Assisted customers with flooring selections, including tile, laminate, vinyl, and carpet options
- Provided product knowledge and guided customers through measurements, pricing, and installation scheduling
- Maintained the flooring department by restocking materials, organizing displays, and ensuring accurate signage
Sales Floor Associate
Walmart
Fort Worth, TX
02.2014 - 12.2018
- Operate cash registers to support store sales
- Maintained stocked, clean, and safe work area
- Answered customer questions to ensure a positive experience
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Online08-2027
Business Operations Training - undefined
Year Up Dallas
Dallas, TX01-2021
Associates of Business Management and Supervisor - undefined
El Centro
Dallas, TX01-2021
High School Diploma -
John Tyler High School
Tyler, TX05-2013
Skills
- Case Management
- Documentation Review
- Compliance Support
- Customer & Employee Support
- Issue Resolution
- High-Volume Operations
- Communication
- Problem-Solving
- Workflow Accuracy
- HR Foundations
- Confidentiality
- Process Improvement
Certification
- CPR/AED/First-Aid
- Expires 2027-09-30
Timeline
Caregiver
Visiting Angels
08.2024 - Current
Loan, Lease and Trade Operations
Bank of America
08.2020 - 05.2026
Cashier / Flooring
Lowes
01.2019 - 02.2021
Sales Floor Associate
Walmart
02.2014 - 12.2018
Babysitting
Lone Star Nannies & Private Families
01.2013 - Current
Business Operations Training - undefined
Year Up Dallas
Associates of Business Management and Supervisor - undefined
El Centro
Bachelor of Science - Human Resource Management
Southern New Hampshire University
High School Diploma -
John Tyler High School