Krislyn McDonald
Mishawaka,IN
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and fine dinning table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress/Server
Woochi Japanese Fusion & Bar
02.2021 - Current
- Attending to customers and taking food/drink orders and using POS system to place food orders and handle credit card/cash sales.
- Keeping customer dining area seating and server work areas clean, stocked, and well organized to increase efficiency while working tables to ensure a fine dinning experience.
- Having knowledge about food, and drink items in restaurant to make recommendations or answer questions and answering customers' questions, recommended items, and recorded order information.
- Having great communication and collaboration with coworkers to help ensure great dinning experience for guests and cultivated warm relationships with regular customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs in addition to helping customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Remained calm and poised when dealing with difficult customers or during busy shifts this also included resolving guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Emergency Medical Technician - Basic
Southwestern Michigan Community Ambulance Services
03.2021 - 03.2023
- Responding to 911 emergency calls thru 911 dispatcher and developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Prompt and accurate communication with other team members in ambulance or at hospital or facility location this meant ensuring the next person who was to be taking over patient's care was well informed about the situation at hand.
- Patient emergency care and documentation this included completed, accurate, and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Offering basic life support care and or assistance to advanced care team members.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Administered basic life support to patients at scene, en route to hospital and pre-hospital settings this included driving and transporting patients either from 911 response scene or interfaculty transports.
- Keeping bay area where ambulances are stored clean and keeping ambulances well stocked and organized along with doing daily rig checks on ambulances to ensure the best conditions and all medications and supplied were checked and kept up to date.
Front of Store Clerk/Sales Representative
Healthy- U
12.2018 - 03.2021
- Attending to customers at counter, and providing excellent customer service in person or over the phone by assisting customers by answering questions and fulfilling requests.
- Working well and effectively in a fast paced environment
- Keeping food items stocked, labeled, organized, and properly rotated
- Training new employees on proper food storage, food preparation and presentation, cash handling, and sales
- Ensuring a clean and highly organized work environment due to food handling
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Used POS system to enter orders, process payments and issue receipts.
Store Associate
Stocker
06.2014 - 12.2018
- Providing exceptional customer service by assisting customers with questions or helping improve their shopping experience
- Stocking shelves with store product and ensuring that products were rotated to ensure freshness and quality of food items
- Organizing and stocking items in back stock room and making sure all products were ran and neatly organized to keep shifts running efficiently.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Maintained tidy and organized store to comply with cleanliness standards.
Education
High School Diploma -
Mishawaka High School
Mishawaka, IN06.2014
Skills
- Menu Recommendations
- Guest Relations Management
- Dining area maintenance
- Safe Food Handling
- Customer Service
- Order Accuracy
- Upselling techniques
- Food Running
- Complaint resolution
- Team Collaboration
- High-volume dining
- Handling Complaints
Certification
Emergency Medical Technician (EMT) - Basic, 03/2020, Present
Timeline
Emergency Medical Technician - Basic
Southwestern Michigan Community Ambulance Services
03.2021 - 03.2023
Waitress/Server
Woochi Japanese Fusion & Bar
02.2021 - Current
Front of Store Clerk/Sales Representative
Healthy- U
12.2018 - 03.2021
Store Associate
Stocker
06.2014 - 12.2018
High School Diploma -
Mishawaka High School
Emergency Medical Technician (EMT) - Basic, 03/2020, Present
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