Hi, I’m
Krislyn Moore
Dallas,TX
Summary
Dynamic and results-oriented professional with extensive experience at Cognizant Technology Solutions, US, specializing in process optimization and team leadership. Excelled in workflow analysis and claims processing, enhancing operational efficiency by implementing continuous improvement initiatives. Demonstrated adaptability and collaboration, significantly reducing error rates. Skilled in data review and fostering a culture of learning, achieving notable advancements in productivity and customer satisfaction.
Overview
11
years of professional experience
Work History
Cognizant Technology Solutions, US
Process Executive
07.2021 - Current
Job overview
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Investigated basic issues and escalated more complicated concerns.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Implemented continuous improvement initiatives that led to significant time savings and resource optimization.
- Provided training and mentorship to team members, fostering a culture of learning and growth.
Jefferson Dental Care
Patient Care Coordinator
10.2017 - 04.2021
Job overview
- Performed as subject matter expert for case management processes.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
State Farm
Claims Representative
05.2014 - 08.2017
Job overview
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Investigated accidents or incidents to determine cause and extent of damages.
Education
Lewisville High School
High School Diploma
06.2012
Skills
- Data review
- Document processing
- Workflow Analysis
- Claims Processing
- Adaptability and Flexibility
- Multitasking
- Teamwork and Collaboration
- Software Knowledge
- Customer Service
- Active Listening
- Data Entry
- Highly Organized
Personal Information
Title: Process Executive
Timeline
Process Executive
Cognizant Technology Solutions, US
07.2021 - Current
Patient Care Coordinator
Jefferson Dental Care
10.2017 - 04.2021
Claims Representative
State Farm
05.2014 - 08.2017
Lewisville High School
High School Diploma
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