Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krislyne Libby

Garland

Summary

Seasoned Store Manager and Trainer with over 13 years at Claire's Stores Inc, specializing in management of retail locations throughout DFW. Polished professional skilled at training employees, within home store and throughout the district, on exceptional customer service etiquette and sales techniques. Gifted in Customer Engagement and developing sales driven team members.

Overview

15
15
years of professional experience

Work History

Store Manager/ District Point Person DFW

Claires Stores Inc
11.2023 - Current
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Utilize all my knowledge from years in management to create a positive and impactful work environment.
  • Oversaw customer service team training and development.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Designed and conducted training and development workshops for my store team as well as others throughout the District.
  • Managed highly effective sales team and provided training and development. As well as continuous training/ couching in the moment.
  • Demonstrated knowledge of industry best practices through training and development of new team members.
  • Managed recruitment, training and development for highly effective sales team.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Multi Store Manager

Claires Stores Inc
03.2019 - Current
  • Reduced operational risks while organizing data to forecast performance trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed two store locations as well as training new store management throughout the district.
  • Was a champion of change in my District, supporting my District Manager with whatever she needed.

Store Manager Trainer

Claires Stores Inc
02.2019 - Current
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Supervised and effectively trained all store employees to decrease process lags and boost productivity.
  • Drove sales and planned promotional and local store marketing activities.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
  • Opened and closed store 5 days per week.
  • Trained and mentored all new Management personnel hired to fulfill various roles within the district.
  • Provided coaching and mentoring to employees.

Top Volume Store Manager

Claires Stores Inc
10.2016 - Current


  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed bigger store teams (8-12 associates)
  • Actively recruited to always fill open positions in a quick and timely manner.

Store Manager

Claires Stores Inc
10.2015 - Current
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Store Manager

Claires Stores Inc
05.2014 - Current


  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting store sales.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.

PT Keyholder

Claires Stores Inc
06.2013 - Current
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Managed store personnel by delegating tasks and supervising daily operations.

Team Lead

Chick-fil-A
09.2010 - 06.2013
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

High School Diploma -

Plano West Senior Highschool
Plano, TX
06-2013

Skills

  • Promotional planning
  • Personnel development
  • Store merchandising
  • Staff management
  • Strategic planning
  • Problem-solving
  • Partnership building
  • Team building
  • Inventory management
  • Recruitment and hiring
  • Merchandise planning
  • Customer service
  • Relationship building and management
  • Strategic thinker
  • Team motivation
  • Store operations oversight

Timeline

Store Manager/ District Point Person DFW

Claires Stores Inc
11.2023 - Current

Multi Store Manager

Claires Stores Inc
03.2019 - Current

Store Manager Trainer

Claires Stores Inc
02.2019 - Current

Top Volume Store Manager

Claires Stores Inc
10.2016 - Current

Store Manager

Claires Stores Inc
10.2015 - Current

Assistant Store Manager

Claires Stores Inc
05.2014 - Current

PT Keyholder

Claires Stores Inc
06.2013 - Current

Team Lead

Chick-fil-A
09.2010 - 06.2013

High School Diploma -

Plano West Senior Highschool

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