Krisna Pluma

• Responsible for making sure my team receives required trainings and important information so that they are well prepared for their role.
• Maintained up to date knowledge on completed team member trainings.
• Consistently checked progress of team trainings as well as future staffing to be able to plan ahead.
• Communicated with leadership to coordinate trainings the best we can without hindering the success of the workday.
• Followed through with my responsibilities and communicated a plan of action for team trainings while I was away from my role.
• Supported leadership and supervisors by stepping into other roles when needed.

• Provided great customer service by addressing customer concerns and inquiries promptly.
• Prepared and served quality foods while always following proper food handling and sanitation.
• Followed recipes for preparing hot and cold foods and communicating with supervisors a plan of action when ingredients and supplies are not available.
• Effectively managed additional tasks assigned by leadership and supervisors to ensure all food was served in a timely manner.
• Achieved knowledge of all venues and was able to support fellow team members and supervisors when needed.
• Planned ahead to maintain stocks of all supplies on venues to ensure smooth food preparation and service.

• As a Bartender provided quality service to ensure a great guest experience while always adhering to company standards for serving alcohol.
• Maintained bar stocks and replenished as necessary.
• Prioritized tasks during peak hours to enable smooth guest service.
• Addressed customer needs with a positive attitude and displayed excitement when sharing my knowledge.
• Upheld a high standard of cleanliness and organization in the bar.
• Trained and developed new servers and bartenders as a company trainer.

As a keyholder position performed administrative tasks as well as other managerial duties in absence of management. Handled guest inquiries and difficult guest encounters. Opened restaurant and assisted staff during periods of high volume. Ensured a clean, safe, and organized work environment. Developed relationships with regulars.

Responsible for delivering premium food to customers. Provided attentive service to ensure a quality dinning experience. Answered phone calls and handled take-out orders. Responsible for cash drawer and charging customers at register. Trained and developed new employees as a company trainer.

Selected Achievements

Employee of the Month- February 2012