Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Teacher
Little Green Treehouse
07.2022 - Current
Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Graded and evaluated student assignments, papers, and course work.
Incorporated multiple types of teaching strategies into classroom.
Teacher
The Goddard School Of Arlington Heights
10.2021 - 05.2022
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Participated in parent teacher conference to discuss developments of students and increase support.
Designed detailed learning plans for struggling students based on test, homework and assignment records.
Server
The Northmoor Country Club
05.2019 - 10.2019
Answered customers' questions, recommended items, and recorded order information.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Hospitality Administration And Management
Liceo De Cagayan University
Philippines
05.2018
Skills
Student Support
Child Development
Learning Strategies
Growth Mindset
Instructional Methods
Group Instruction
Student evaluations
[Language] Fluency
Schedule Management
Motivating students
Problem-Solving
Creative Instruction Style
Classroom Safety Practices
Critical Thinking
[State] teaching credential
Team Collaboration
Behavior Management
Group and individual instruction
Social Development
Safety Protocols
Positive Reinforcement
Diversity and Inclusion
Performance Assessments
Relationship Building
Innovative lesson planning
Parent-Teacher Communication
[State] Teaching Certification
Student Motivation and Engagement
Student needs assessment
Interpersonal and Social Skills
Feedback implementation
Student-Centered Learning
Student Engagement
Cooperative Learning Experience
Classroom Management
Social-Emotional Learning training
Cool Under Pressure
Tableside Service
Daily specials memorization
Menu Memorization
Team Player
Ability to Lift 30 Pounds
Beverage Preparation
Courteous Phone Demeanor
Process Monitoring
Food handling
Table Monitoring and Turnover
Conflict and Complaint Resolution
Performance Improvement
Menu presentation
Warm and Friendly
Wine Pairings
Cleaning and sanitizing
Table Setting
Food safety practices
Workflow Coordination
Food Running
Reliable and Responsible
Relationship Management
Strong Work Ethic
Suggestive Selling
Hospitality best practices
Food and beverage pairings
Guest Relations Management
Food inspection
Food Preparation and Safety
Decision-Making
Wine service
Food Safety Standards
Food and Beverage Service
Hospitality service expertise
Food station setup
High-volume dining
Tableside Etiquette
Menu Recommendations
Safe Food Handling
Cleanliness standards
Ordering Procedures
Adaptable and Flexible
Banquet Coordination
Timeline
Teacher
Little Green Treehouse
07.2022 - Current
Teacher
The Goddard School Of Arlington Heights
10.2021 - 05.2022
Server
The Northmoor Country Club
05.2019 - 10.2019
Bachelor of Science - Hospitality Administration And Management