Krissa Conlan
Milwaukee,WI
Summary
Accomplished Server/Floor Manager with a proven track record at excelling in guest relations management and performance improvement. Leveraged exceptional customer service and food safety practices to enhance dining experiences, resulting in increased guest satisfaction and loyalty. Skilled in mentoring staff and resolving complaints, demonstrating a strong work ethic and relationship management capabilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Server/ Floor Manager
ROC Ventures-Brick Ristorante & Pizzeria
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Mentored team members to enhance professional development and accountability in workplace.
Server/Floor Manager
Tavolino Restaurant
05.2020 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
Server Manager
Divino Wine and Dine
11.2012 - 02.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Enhanced server efficiency by monitoring performance and implementing necessary upgrades.
- Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Bachelor of Science - Sociology
University of North Carolina At Greensboro
Greensboro, NC08.1996
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Order Accuracy
- Food safety practices
- Performance Improvement
- Guest Relations Management
- Relationship Management
- Order Management
- Tableside Etiquette
- Food sales and promotion
Timeline
Server/ Floor Manager
ROC Ventures-Brick Ristorante & Pizzeria
02.2024 - Current
Server/Floor Manager
Tavolino Restaurant
05.2020 - 09.2023
Server Manager
Divino Wine and Dine
11.2012 - 02.2020
Bachelor of Science - Sociology
University of North Carolina At Greensboro