Krissa Umana-Perez
North Augusta,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
6
6
years of professional experience
Work History
Guest Room Attendant
Crown Plaza Hotel
04.2020 - 04.2020
- Exercised politeness and discretion when dealing with guests and guest property.
- Reported damages, disturbances and shortcomings to supervisor.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Handled requests for extra linens, toiletries and other supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Offices Cleaner/Housekeeper
Building Pride Cleaning Co.
09.2018 - 02.2020
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Used time management and efficient cleaning methods to meet deadlines.
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
School Food Service Team Member
Cypress Fairbanks Independent School District
02.2015 - 06.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Stored food in designated containers and storage areas to prevent spoilage.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Portioned and wrapped food to place directly on plates for service to patrons.
Store Cashier
99 Cents Only Stores Llc
06.2014 - 12.2014
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Greeted customers and responded to requests for information.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Assisted with purchasing decisions and located merchandise for customers.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Performed cash, card and check transactions to complete customer purchases.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
Education
GED -
Colegio Nocturno Enrique Menzel ( Hight School)
Turrialba, Costa Rica.12.1983
Skills
- Cleaning Services
- Supply Room Organization
- Trash Waste and Removal
- Vacuuming and Window Cleaning
- Inventory Restocking
- Linens and Toiletries
- Customer Experience
- Housekeeping
- Launder Clothing and Linens
- Team Support and Collaboration
- Commercial Cleaning
- Equipment Disinfection
- Customer Inquiry and Response
- Materials Storage
- Deep Cleaning Protocols
- Lost and Found Procedures
- Floor Cleaning, Polishing and Waxing
- Inventory and Supply Control
- Storage Area Management
- Room and Public Space Cleaning
- Supply Replenishment
- Reading Comprehension
- Bilingual ( English-Spanish)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Room Attendant
Crown Plaza Hotel
04.2020 - 04.2020
Offices Cleaner/Housekeeper
Building Pride Cleaning Co.
09.2018 - 02.2020
School Food Service Team Member
Cypress Fairbanks Independent School District
02.2015 - 06.2016
Store Cashier
99 Cents Only Stores Llc
06.2014 - 12.2014
GED -
Colegio Nocturno Enrique Menzel ( Hight School)
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