Krissandra Brown
El Dorado,AR
Summary
Positive and upbeat bringing more than 7 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
11
11
years of professional experience
Work History
P&D Manager
Fedex Ground
El Dorado, Arkansas
05.2025 - Current
- Managed daily operations to ensure timely package pick-up and delivery.
- Supervised team performance and provided training on safety procedures.
- Implemented process improvements to enhance operational efficiency and accuracy.
- Facilitated communication between departments to align operational goals and objectives.
- Conducted regular safety audits to maintain compliance with company standards.
- Coordinated organizational change initiatives to ensure successful implementation.
- Conducted performance reviews, disciplinary actions, terminations, and other personnel-related activities.
Ops Lead
Fedex Express
St Louis, MO
09.2023 - 05.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated delivery vehicles safely and efficiently across designated routes.
- Coordinated with team members to optimize delivery schedules and routes.
- Trained staff on operational procedures and safety guidelines.
- Collaborated with cross-functional teams to resolve operational issues swiftly.
Sr. Svc. Agent
FedEx Express
St. Louis , MO
08.2021 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
Courier
Fedex Express
Tulsa, OK
05.2019 - 08.2021
- Coordinated parcel delivery using strong time management skills.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Documented pickups and deliveries and submitted reports after shift.
- Checked and secured package loads before deliveries.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
- Created delivery routes based on destinations and timelines to maintain efficiency.
DOT Courier
Federal Express
Oklahoma City, OK
09.2015 - 05.2019
- Coordinated parcel delivery using strong time management skills.
- Quickly responded to customer inquiries to improve business relationships.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Obtained official signatures and required payments for different types of deliveries.
- Scanned inbound and outbound packages to sort for destination.
- Sorted parcels according to delivery route.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
Education
Associate of Applied Science -
Vatterott College
Oklahoma City, OK06.2016
High School Diploma -
Webbers Falls High School
Webbers Falls, OK05.2002
Skills
- Travel sales
- Travel reservations
- Phone etiquette
- Customer reservations
- Telephone reception
- Decision-making
- People skills
- Team building
- Reliable & trustworthy
- Multitasking
- Troubleshooting
- Flexible schedule
Timeline
P&D Manager
Fedex Ground
05.2025 - Current
Ops Lead
Fedex Express
09.2023 - 05.2025
Sr. Svc. Agent
FedEx Express
08.2021 - 09.2023
Courier
Fedex Express
05.2019 - 08.2021
DOT Courier
Federal Express
09.2015 - 05.2019
High School Diploma -
Webbers Falls High School
Associate of Applied Science -
Vatterott College