Krissel Cristobal

Over 10 years of extensive expertise in hotel operations, specializing in enhancing guest experiences and optimizing front office efficiency. Proficient in leading teams through staff training and innovative use of systems such as LMS, Opera and HMS, ensuring seamless operations and exceptional customer service. Committed to driving future growth and excellence in hospitality management through strategic planning and collaborative leadership. Strong communication skills Strong computer background: MS Windows, 2000 and XP, Word, Excel and Internet Explorer. Dependable and fast learner.

Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.

• Answered Multi-line (15+) phone.
• Answered questions, provided information, appointment setter.
• Filing, Faxing, Copying and Maintaining accurate records.
• Managing and resolving all guest complaints in a professional and courteous manner.
• Communicating with public, hotel staff and management in a professional manner.
• Trained employees in customer service, cashiering, reconciling receipts, phone procedures and computer entry.
• Hotel and Spa Operator.
• Night Auditor.
• Opera, LMS, HMS experience.