Monica Ponce
Spring,TX
Summary
Creative floral designer specializing in custom arrangements and customer satisfaction. Proven ability to enhance event aesthetics and streamline workflow processes.
Overview
2027
2027
years of professional experience
Work History
Funeral Floral Specialist
Rosewood Memorial Funeral Home / Floral Shop
Houston, TX
- Designed personalized floral displays for memorial services to honor and celebrate the lives of loved ones.
- Assisted in inventory management, ensuring availability of fresh flowers and supplies.
- Collaborated with funeral directors to meet specific floral requests and service timelines.
- Trained new staff on floral care techniques and arrangement styles to maintain quality standards.
- Oversaw daily operations of floral shop, ensuring adherence to quality control measures and customer satisfaction.
Floral Designer
Antique Rose Florist
Magnolia, TX
2025 - 03.2026
- Designed custom floral arrangements for various events, enhancing customer satisfaction and visual appeal.
- Assisted in inventory management, ensuring optimal stock levels of flowers and supplies.
- Partnered with clients to identify specific floral preferences, ensuring personalized service and satisfaction.
- Implemented efficient workflow processes in the design studio, improving team productivity.
- Researched trending floral designs and seasonal blooms to enhance product offerings.
Retail Sales Associate/Lead Floral Designer
Flowers Of Kingwood
Kingwood, TX
05.2023 - 2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring appealing store presentation.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on operational procedures and best practices for customer service.
- Greeted customers and helped with product questions, selections, and purchases.
Floral Specialist
David Brown Flowers
Houston, TX
11.2022 - 03.2023
- Assisted in creating floral arrangements for various events, ensuring design specifications were met.
- Provided exceptional customer service by offering product knowledge and personalized recommendations.
- Maintained inventory levels of flowers and supplies, facilitating timely restocking procedures.
- Collaborated with team members to streamline workflow and improve order processing efficiency.
- Executed daily operational tasks, contributing to overall shop organization and cleanliness standards.
Education
Basic Studies
Lone Star College
Houston, TXSkills
- Strategic creativity
- Indoor plant care
- Floral design expertise
- Creative vision
- Customer service
- Work ethic and integrity
- Time management skills
- Cash handling
Timeline
Retail Sales Associate/Lead Floral Designer
Flowers Of Kingwood
05.2023 - 2024
Floral Specialist
David Brown Flowers
11.2022 - 03.2023
Funeral Floral Specialist
Rosewood Memorial Funeral Home / Floral Shop
Floral Designer
Antique Rose Florist
2025 - 03.2026
Basic Studies
Lone Star College