KRISSIA LAZO
Manassas,VA
Summary
Bilingual (English & Spanish) professional with experience in sales, personal lines insurance, HR, bookkeeping, and logistics operations.
Operations professional with robust background in administrative support and operational tasks. Known for strong organizational skills and adaptability in dynamic environments.
Experienced with administrative tasks and operational functions. Utilizes strong organizational skills to manage schedules and support executive teams. Knowledge of project coordination and office workflow improvement.
Overview
15
15
years of professional experience
Work History
Operations & Administrative Assistant
ARL Logistics
03.2022 - Current
- Coordinated daily logistics operations, improving scheduling efficiency.
- Managed invoicing, expense tracking, and documentation with accuracy.
- Provided customer service and resolved operational issues promptly.
- Supported English/Spanish communication with clients and vendors.
- Communicated effectively with drivers to relay instructions and resolve issues.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Personal Lines Insurance Agent
Independent Agency
05.2021 - 03.2022
- Quoted, sold, and serviced auto and home policies.
- Educated clients on coverage needs, strengthening retention.
- Processed policy changes and provided claims assistance.
- Ensured compliance with state regulations.
HR Assistant
1st Adult & Pediatric HCS, Inc.
01.2019 - 01.2021
- Guided applicants through onboarding processes.
- Verified credentials and maintained compliance files.
- Assisted with payroll and bilingual communication.
Bookkeeper / Media Planner
One Media Pro
02.2012 - 10.2018
- Managed expenses, accounts, and contract negotiations.
- Supported marketing and sales planning.
- Implemented new bookkeeping software, enhancing data accuracy and retrieval speed.
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Car Salesman / Finance Assistant
Autoplex
01.2013 - 01.2015
- Managed leads and closed deals.
- Supported funding and post-sale documentation.
- Conducted marketing across digital platforms.
Financial Planner / Recruiter
Primerica Financial Services
01.2011 - 01.2012
- Prospected clients and scheduled appointments.
- Evaluated insurance and investment needs.
- Assisted families with budgeting and planning.
Education
High School Diploma -
Unity Reed High School
Skills
- Scheduling and planning
- Verbal communication
- File organization
- Policy enforcement
- Teamwork
- Fast learner
- Customer service
- Problem-solving
- Accounting and bookkeeping
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations & Administrative Assistant
ARL Logistics
03.2022 - Current
Personal Lines Insurance Agent
Independent Agency
05.2021 - 03.2022
HR Assistant
1st Adult & Pediatric HCS, Inc.
01.2019 - 01.2021
Car Salesman / Finance Assistant
Autoplex
01.2013 - 01.2015
Bookkeeper / Media Planner
One Media Pro
02.2012 - 10.2018
Financial Planner / Recruiter
Primerica Financial Services
01.2011 - 01.2012
High School Diploma -
Unity Reed High School