KRISSY BATES
Long Valley,NJ
Summary
Experienced Office Management and Administration Professional with 20+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Project Manager
TeamPAR
10.2021 - 11.2023
- Identified plans and resources required to meet project goals and objectives while meeting deadlines by coordinating with contractors.
- Planned, designed, and scheduled phases for large projects from concept to completion.
- Prepared and submitted project invoices & AIA's for review and approval.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Reported and met with outside stakeholders regularly by maintaining open communication on project progress and resolving any issues.
- Increased revenue by handling all operations and contractors effectively.
- Put together proposals, specifications, and other project documents; ie: negotiated contracts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Office Manager / HR
Green House Solar
03.2020 - 06.2021
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Handled 50+ incoming business and client requests for information. Received, screened and routed incoming calls.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Coordinated special projects and managed schedules.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
Office Manager
Red, White & Blue Excavating, LLC
04.2017 - 02.2020
- Created and finalized contracts for services needed for customers.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures, increasing work efficiency by 30%.
- Prepared vendor invoices and processed incoming payments.
Patient Care Technician
Atlantic Health System - Chilton Medical Center
08.2015 - 05.2017
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated 15+ patients per day to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Restaurant Manager
Keg & Kestral
01.2013 - 08.2015
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance and cutting staff turnover in half.
- Prepared for and executed new menu implementations, increasing revenue by 40%.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Salon Manager
Diana's Hair Den
09.2008 - 12.2012
- Achieved personal sales goals by upselling products to meet individual needs.
- Conferred with customers to assess requirements and recommend specific services.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
- Answered 80+ phone calls per day by taking detailed messages and relaying messages to appropriate personnel.
Education
Certification - Business Analysis
Technical Consultants Group Incorporated
Queens, NY12.2013
Bachelor of Science - Business Administration
Charter University
Online05.2007
Associate of Science - Graphic Design
County College Of Morris
Randolph, NJ05.2002
Skills
- Excellent multi-tasking ability
- Team Leadership
- File and Data Retrieval Systems
- Office Supply Ordering
- Scheduling
- Spreadsheets
- Bookkeeping
- Organizational skills
- Presentation design
- Business Operations Management
- Microsoft Office Suite
- Quick learner
- Client relations strength
- Skilled problem solver
- Goal-oriented
- Positive and friendly
- Invoicing and Billing
- Oral and writing communication
- Research & Editing
- Advanced Clerical Knowledge
- Mail handling
- Database administration
- Workflow planning
- Staff Management
- Technical Support
- Policy and procedure modification
Timeline
Project Manager
TeamPAR
10.2021 - 11.2023
Office Manager / HR
Green House Solar
03.2020 - 06.2021
Office Manager
Red, White & Blue Excavating, LLC
04.2017 - 02.2020
Patient Care Technician
Atlantic Health System - Chilton Medical Center
08.2015 - 05.2017
Restaurant Manager
Keg & Kestral
01.2013 - 08.2015
Salon Manager
Diana's Hair Den
09.2008 - 12.2012
Certification - Business Analysis
Technical Consultants Group Incorporated
Bachelor of Science - Business Administration
Charter University
Associate of Science - Graphic Design
County College Of Morris
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