Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Krissy Ann Burdick

Haymarket,VA

Summary

Client-focused and dedicated management professional with hands-on experience overseeing administrative matters, such as managing correspondences, administering records, and overseeing financial activities. Proficient in supervising overall aspects of customer service and support, improving performance metrics, and ensuring maximum customer satisfaction. Proven success achieving assigned target accompanied by expertise in collaborating with all members of the organization to achieve business objectives. Skilled in leveraging exceptional communication skills to interact with staff and team members, while maintaining highest level of confidentiality. Collaborative communicator, focused on building relationship and synergy across business lines to drive positive change.

Overview

11
11
years of professional experience

Work History

Auto Claims Adjuster With the Coverage Department

GEICO
11.2021 - Current
  • Documented all findings in concise reports.
  • Issued payouts to claimants.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Investigated claims fully to determine coverage within policy limits.

Dessert Coordinator

Wegmans
01.2018 - 10.2021
  • Implement best practices in executing high quality standards during product placement on sales floor, rotation and shrinking of items, breaking down loads, and production of products, while providing exceptional customer service
  • Update and maintain inventory levels, while placing product orders
  • Recognized among top management due to exceptional performance and selected to train team members on efficient use of company job aids, safety guidelines, standard operating procedures, and high standards of food safety to attain designated outcomes
  • Streamlined Bakery Operations by communicating with top management on daily basis.

Office Assistant

Harris Teeter
01.2013 - 01.2018
  • Spearheaded employees for completing multiple checklists regarding company mandated duties with a keen focus on ensuring consistent business growth
  • Maintained proper financial records by updating accounting systems with new expenses and payments
  • Compiled and organized company records, including central file system and special business documents with a keen focus on ensuring seamless workflow
  • Provided and maintained optimal customer service levels with refunds, Western Union transfers, Coinstar, Money Orders, exchanges, and purchases
  • Delivered quality trainings to new employees for ensuring compliance of all operational activities with defined organizational standards and policies
  • Optimized process efficiency and effectiveness by organizing, ordering, and restocking office supplies for staff.

Cashier

Bed Bath and Beyond

Sales Associate

The Children’s Place

Education

Bachelors of Science degree in Criminology, Law and Society, with a minor in Intelligence Analysis -

George Mason University
01.2020

Associates Degree in General Studies concentration in Criminal Justice -

Northern Virginia Community College
01.2017

Skills

  • Operations Management
  • Documentation & Reporting
  • Strategic Planning & Execution
  • Record Keeping & Maintenance
  • Project Management
  • Financial Management
  • Performance Optimization
  • Policies & Procedural Compliance
  • Team Leadership
  • Customer Service
  • Office Administration
  • Inventory Management

Awards

ILead Award Harris Teeter Hero Two merit raises

Timeline

Auto Claims Adjuster With the Coverage Department

GEICO
11.2021 - Current

Dessert Coordinator

Wegmans
01.2018 - 10.2021

Office Assistant

Harris Teeter
01.2013 - 01.2018

Cashier

Bed Bath and Beyond

Sales Associate

The Children’s Place

Bachelors of Science degree in Criminology, Law and Society, with a minor in Intelligence Analysis -

George Mason University

Associates Degree in General Studies concentration in Criminal Justice -

Northern Virginia Community College