Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristian Coffey

Egg Harbor Township

Summary

Dynamic restaurant manager with a proven track record at Scottos Rigatoni Grill, excelling in team management and customer engagement. Enhanced customer satisfaction by implementing feedback-driven improvements. Skilled in inventory control and complaint resolution, consistently optimizing operations and boosting customer loyalty. Passionate about delivering exceptional service and fostering a positive atmosphere. Adaptable leader with a focus on achieving results.

Overview

5
5
years of professional experience

Work History

Restaurant Manager

Scottos Rigatoni Grill
09.2018 - 07.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Assistant Store Manager

Toys R Us
11.2017 - 07.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

Associate of Science - Business

ITT Technical Institute
Online
05.2011

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Shift management
  • Customer-oriented
  • Organization and prioritization
  • Complaint resolution
  • Customer loyalty
  • Adaptable

Timeline

Restaurant Manager

Scottos Rigatoni Grill
09.2018 - 07.2022

Assistant Store Manager

Toys R Us
11.2017 - 07.2018

Associate of Science - Business

ITT Technical Institute

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