Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Krissy DeGraffe

Colorado Springs,CO

Summary

Driven leader with strong problem-solving and customer service skills. Well-rounded with talent for supervising employees and leading by example. 18 Years of experience in hospitality and food service. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

7
7
years of professional experience

Work History

Independent Contractor

Uber
06.2019 - Current
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Addressed issues and resolved customer complaints to establish trust and reliability.

General Manager

Burger King
01.2023 - 07.2023
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Oversaw training of more than 21 team members.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

General Manager

Cousins Subs
02.2022 - 01.2023
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Shift Manager

Stinkers Stores
10.2020 - 02.2022
  • Open/Closed independently doing beginning of day paperwork or night time deposit
  • Maintained the inventory of product, rotated, labeled and pulled stock as needed
  • Operated cash register, credit card transactions and lottery sales
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.
  • Promoted special offers and discounts to customers to maximize sales.

General Manager

Buddy’s Pizza & Steak
08.2016 - 03.2019
  • Scheduled work hours for 27 employees to achieve adequate manpower coverage.
  • Increased customer service ratings significantly through personable service.
  • Monitored guest feedback, using to improve service and departmental operations.
  • Remained available 24 hours daily to respond to guest needs, complaints or inquiries.


Education

Associates Degree - Human Services/Business Administration

Milwaukee Area Technical College
Milwaukee, WI
2017

Certificate Program - Computer Software Applications

Moraine Park Technical College
Fond, Lac, WI
11.2011

Skills

  • Safety Protocols
  • Labor Cost Controls
  • Organizational Restructure and Change
  • Customer Experience
  • Profit and Loss
  • Problem Resolution
  • Policy Development and Enforcement
  • Budgeting and Cost Control Strategies

References

  • Monica Kienhau (Head Housekeeper)

           (920) 256-1789

  • Larry Madden (Teacher)

           (920) 495-5623

  • Dennis Harris (Student)

           (719) 400-3574

Timeline

General Manager

Burger King
01.2023 - 07.2023

General Manager

Cousins Subs
02.2022 - 01.2023

Shift Manager

Stinkers Stores
10.2020 - 02.2022

Independent Contractor

Uber
06.2019 - Current

General Manager

Buddy’s Pizza & Steak
08.2016 - 03.2019

Associates Degree - Human Services/Business Administration

Milwaukee Area Technical College

Certificate Program - Computer Software Applications

Moraine Park Technical College

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Krissy DeGraffe