Krissy Degrasse
Abilene,TX
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in financial tracking, customer relationship management, volunteer coordination and marketing. Results-oriented strategic planner with extensive knowledge of customer services practice.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Big Country Healthcare Services
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ensured the patients had current authorizations.
- Processed referrals in a timely manner.
- Verified insurance eligibility.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Administrator
U.S Air Force
03.2022 - 05.2024
- Highly proficient in Adobe Pro, Microsoft Office, able to convert Word documents to PDF files, combining and reorganizing multiple files into a single scrolling PDF, and reducing file sizes too large to avoid send delays due to size constraints.
- Utilized multiple Outlook organizational boxes and calendars to schedule in-processing appointments, daily email correspondence for Command Support Staff, Executive Officer's calendar tracking and scheduling.
- Answered incoming calls and responded to customer inquiries.
- Spearheaded the coordination and management of company wide staff meetings involving over 500 participants ensure seamless execution and foster cross-departmental collaboration.
- Coordinated volunteers to ensure the company staff meetings were accomplished in and organized fashion.
- Assisted customers with applying for new credit cards, making payments, and updating personal information. Researched discrepancies on customer accounts to ensure accurate billing statements were issued monthly.
- Organized, prepared and issued equipment to customers in accordance with established procedures.
Education
Associate of Science - Pyschology
American Public University
Abilene, TXHigh School Diploma -
Orange Vista High School
Perris05.2021
Skills
- Customer Service
- Office Administration
- Computer Skills
- Time Management
- Multitasking
- Scheduling and Calendar Management
- Adobe
- Microsoft Office Suite
Timeline
Administrative Assistant
Big Country Healthcare Services
05.2024 - Current
Administrator
U.S Air Force
03.2022 - 05.2024
Associate of Science - Pyschology
American Public University
High School Diploma -
Orange Vista High School
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