Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krissy Garza

San Antonio

Summary

Dynamic Lactation Consultant with a proven track record enhancing breastfeeding practices through innovative educational resources and personalized support. Excelled in multitasking and critical thinking, significantly improving patient health literacy. Expert in lactation instruction and adept in Microsoft Office, demonstrating exceptional client education and project management skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lactation Consultant

CommuniCare WIC
01.2024 - 03.2025
  • Created online collection of breastfeeding educational resources for patients and community.
  • Assessed needs of new mothers and advised mothers about lactation topics.
  • Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
  • Educated patients on breastfeeding and provided lactation support.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
  • Assisted mothers in establishing breastfeeding relationships with infants with proper latching demonstrations.

Senior Customer Service Representative

United Healthcare
10.2022 - 12.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Followed up with customers on unresolved issues.
  • Conducted investigations into complicated mid- and high-exposure claims.
  • Updated field operations staff on status of open claims and current actions.
  • Verified insurance claims and determined fair amount for settlement.
  • Processed and recorded new policies and claims.

Lactation Consultant

Frio County WIC
08.2016 - 10.2022
  • Assisted mothers in establishing breastfeeding relationships with infants with proper latching demonstrations.
  • Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
  • Performed breastfeeding assessment and provided participant-centered counseling to help mother initiate breastfeeding, establish milk supply and exclusively breastfeed and continue breastfeeding.
  • Educated patients on breastfeeding and provided lactation support.
  • Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.

Administrative Assistant

Texas DME
08.2014 - 01.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Established administrative work procedures to track staff's daily tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Bachelor of Science - Public Health

The University of Texas At San Antonio
San Antonio, TX
05-2022

Skills

  • Lactation support
  • Growth monitoring
  • Newborn care
  • Lactation instruction
  • Plan of care development
  • Breastfeeding support
  • Client education
  • Multitasking and time management
  • Analytical and critical thinking
  • Microsoft office
  • Health education
  • Data entry

Certification

  • IBCLC - International Board Certified Lactation Consultant
  • American Heart Association Basic Life Support (BLS) – American Heart Association.

Timeline

Lactation Consultant

CommuniCare WIC
01.2024 - 03.2025

Senior Customer Service Representative

United Healthcare
10.2022 - 12.2023

Lactation Consultant

Frio County WIC
08.2016 - 10.2022

Administrative Assistant

Texas DME
08.2014 - 01.2017

Bachelor of Science - Public Health

The University of Texas At San Antonio

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Krissy Garza