Krissy Hefner
TACOMA,WA
Summary
Personable, sharp and energetic travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages. Successful at troubleshooting and handling customer support quickly. Well-traveled with active listening and interpersonal skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Travel Agent
Cruises And Tours Unlimited
02.2019 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Helped customers with passport and visa applications.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Waitress
Wildfin
04.2015 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lead Waitress
Claim Jumper Restaurant
01.2005 - 05.2015
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
Certified Massage Therapist - Massage Therapy
American Institute of Clinical Massage
Post Falls, ID2004
Interior Design
Bellevue College
Bellevue, WA06.2001
Skills
- Regulatory Compliance
- Itineraries
- Travel Insurance Sales
- Travel Arrangements
- Ground Transportation Planning
- Customer Inquiry and Response
- International and Domestic Travel
- Overseas Tours
- Travel Knowledge
Certification
- CTA - Certified Travel Associate
- Certified in most cruise line academy's [ NCL, Viking, Princess , Disney and Carnival]
- Completed the College of Disney knowledge training
Timeline
Travel Agent
Cruises And Tours Unlimited
02.2019 - Current
Waitress
Wildfin
04.2015 - Current
Lead Waitress
Claim Jumper Restaurant
01.2005 - 05.2015
Certified Massage Therapist - Massage Therapy
American Institute of Clinical Massage
Interior Design
Bellevue College
- CTA - Certified Travel Associate
- Certified in most cruise line academy's [ NCL, Viking, Princess , Disney and Carnival]
- Completed the College of Disney knowledge training
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