Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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KRISSY L. MICHAELS

Fernandina Beach,FL

Summary

  • Results-oriented professional with strong background in regional management, adept at driving growth and operational excellence. Proven track record in leading cross-functional teams and implementing strategic initiatives that align with organizational goals. Known for fostering collaborative environments and adapting to changing business needs, while emphasizing strategic planning and resource allocation.

Overview

25
25
years of professional experience

Work History

Regional Director, Florida

CareCredit Synchrony Financial
03.2017 - Current
  • Regional Director – Florida 2017-Present (Elias)
  • 2020 Redeployment: Paypal, Amazon and Strategic and Initiative team (Marie Kirie)
  • Leading a field sales team who are responsible for increasing usage within their assigned regional area of the country. The role will hire mentor, coach, counsel, co-travel and train field sales personnel. Works directly with the VP, Sales to execute sales strategy within territory.
  • Practice Development Manager – North Florida Core 2014-2016
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • LEAD team member
  • SLC Member
  • Practice Development Manager – North East (Jax) specialty 2011-2014
  • Practice Development Manager – Southern California Audio only 2006-2011, full specialty 2011
  • Inside Sales representative -Enrollment specialist 2004-2006

Practice Development Manager

CareCredit Synchrony Financial
02.2006 - 03.2017
  • Cultivated a collaborative work environment that encouraged open communication and creative problemsolving.
  • Increased client satisfaction by establishing strong relationships and addressing their needs promptly.
  • Coached and mentored junior staff members, contributing to their professional growth and skill development.
  • Optimized resource allocation by analyzing performance metrics and making data-driven recommendations.

Sales Enrollment Specialist

CareCredit Synchrony Financial
12.2004 - 02.2006
  • Communicated program features and benefits to enroll new Dental providers into the CareCredit Program
  • Communicated effectively via telephone, email, and in person with prospective customers at tradeshows and live events.
  • Streamlined the enrollment process for increased efficiency and enhanced user experience.
  • Understood and thoroughly explained services provided to customers and potential customers.

Sales Representative

AFLAC
12.2003 - 12.2004
  • Achieved the “Quick Start” award within 60 days.
  • Received the “90-Day” award for meeting or exceeding goals.
  • Recognized for great attitude and energy.
  • Offered promotion to District Manager prior to leaving company to move to Southern California.

Fitness Facility Operations and Sales

Amelia Island Wellness Center
01.2000 - 10.2003
  • Increased overall sales and memberships.
  • Created retention programs.
  • Developed aerobics program.
  • As Personal Trainer, significantly increased revenue.

Education

Bachelor of Science - Kinesiology

Western Illinois University
Macomb, IL
01.2000

Skills

  • Client relationships
  • Staff training and development
  • Meetings and presentations
  • Relationship building
  • Employee recruitment
  • Innovation and creativity
  • Brand awareness
  • Talent acquisition
  • Business development
  • Sales planning
  • Skilled in Microsoft Products and SFDC
  • Competitor analysis
  • Performance reporting
  • Public speaking

Accomplishments

  • Collaborated with team of 8 in the development of training the new Cebu Philippines team inside sales team.
  • Achieved and additional $1.2 Million through creating and launching a pilot program through Project Glam.
  • Researched, created and executed "Project Activate" which led to an increase of $133 million NCS over Dental and Specialty providers.
  • Documented and resolved the Dispute Process which led to less losses in providers and increased growth potential.
  • CEO Award recipient 2024 and 2022

Timeline

Regional Director, Florida

CareCredit Synchrony Financial
03.2017 - Current

Practice Development Manager

CareCredit Synchrony Financial
02.2006 - 03.2017

Sales Enrollment Specialist

CareCredit Synchrony Financial
12.2004 - 02.2006

Sales Representative

AFLAC
12.2003 - 12.2004

Fitness Facility Operations and Sales

Amelia Island Wellness Center
01.2000 - 10.2003

Bachelor of Science - Kinesiology

Western Illinois University

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