Krissy Williams
Schertz,TX
Summary
Enthusiastic Cosmetologist with 19 years of experience behind the chair and sharing knowledge of the cosmetology industry. Outstanding eye for detail and organizational capabilities with extensive knowledge of individualized lesson plans and monitoring student growth. Committed to long-term results in stimulating environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
ZSA LLC DBA SuperCuts
03.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Developed new techniques to improve appearance of customer and provide different looks.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Offered professional cuts, color services and extensions to salon customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
Personal Caregiver
Amada Senior Care
11.2021 - Current
- Developed rapport to create safe and trusting environment for care.
- Provided basic grooming and hygiene assistance to patients.
- Assisted patients with self-administered medications.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Supervised daily activities and provided assistance to staff.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Documented vitals, behaviors and medications in client medical records.
- Conferred with supervisor to discuss patient condition and medical care.
- Maintained clean, safe and well-organized patient environment.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Personal Caregiver
Counsil Oaks, LLC
11.2021 - Current
- Administered medication as directed by physician.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Developed rapport to create safe and trusting environment for care.
- Provided basic grooming and hygiene assistance to patients.
- Assisted patients with self-administered medications.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Supervised daily activities and provided assistance to staff.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Conferred with supervisor to discuss patient condition and medical care.
- Documented vitals, behaviors and medications in client medical records.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe and well-organized patient environment.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Manager
NITU Group Dba SuperCuts
07.2021 - Current
- Customer service, cash handling, styling and cutting clients.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Prepared and recommended long-range plans for development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Onboarded new employees with training and new hire documentation.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted monthly inventories of raw materials and components on work floor.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
MEDICAL RECORDS PROCESSOR
GOODWILL INDUSTRIES
09.2019 - 07.2021
- Received and prepped medical records for scanning into cloud accounts.
- Added, modified and purged file entries.
- Processed and scanned files into electronic databases.
- Maintained 90% efficiency for large record volume organization.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Made appropriate file information updates and system upgrades.
Externship
Advanced Allergy , Asthma And Immunology
11.2020 - 02.2021
- Advanced Allergy Asthma & Immunology Center Insurance verification, Electronic Medical Records, Injections, Vital Signs.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds or signs of trauma.
- Practiced patient care by taking vital signs.
- Communicated with patients to ascertain feelings and need for assistance or social and emotional support.
- Evaluated patient histories, complaints and current symptoms.
- Advocated for and strived to protect health, safety and rights of patient.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Reviewed 40 patient cases per week and verified insurance coverage information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verified client information by analyzing existing evidence on file.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Created new physical and computer-based files.
- Maintained accuracy, completeness and security for medical records and health information.
- Maintained database for storage and retrieval of medical records.
- Posted billings to medical insurance providers.
- Secured medical records against loss or unauthorized access.
Education
Associates of Occupational Studies - Medical Assisting
Independency University
Salt Lake City, UT05.2021
Bachelor of Science - Health Care Management
Colorado Technical University
Colorado Springs, COSkills
- Hiring and Training
- Team Leadership
- Cost Control
- Scheduling and Coordinating
- Team Building
- Training and Development
- Performance Tracking and Evaluation
- Onboarding and Orientation
- Verbal and Written Communication
- Check-In and Check-Out Procedures
- Critical Thinking
- Time Management
- Decision Making
- Cleaning and Sanitizing
- Appointment Scheduling
- Multi-line Telephone System Operation
- Multitasking and Prioritization
- Payment Processing
- Relationship Building
- Clear Communication
- Sanitizing and Cleaning
- Standards Compliance
- Bookkeeping Support
- Data Entry
- Willingness to Learn
- Flexibility and Adaptability
- Basic Math
- Policies and procedures
Accomplishments
Texas Careers and Technology Education-Outstanding Student
FFA Green Hand, Chapter Farmer and Lone Star Farmer
Certification
- CCMA - Certified Clinical Medical Assistant
- Licensed Medical Assistant
- Active Cosmetology license
Affiliations
BARY- Backing Area Raising Youth
Sweet Savanna Hog Wild
Cibolo Creek FFA Alumni
Samuel Clemens High School Band Boosters
Timeline
Manager
ZSA LLC DBA SuperCuts
03.2022 - Current
Personal Caregiver
Amada Senior Care
11.2021 - Current
Personal Caregiver
Counsil Oaks, LLC
11.2021 - Current
Manager
NITU Group Dba SuperCuts
07.2021 - Current
Externship
Advanced Allergy , Asthma And Immunology
11.2020 - 02.2021
MEDICAL RECORDS PROCESSOR
GOODWILL INDUSTRIES
09.2019 - 07.2021
Associates of Occupational Studies - Medical Assisting
Independency University
Bachelor of Science - Health Care Management
Colorado Technical University