Kristen PITT
Joppa,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Ourisman Collision Center
10.2022 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled customer inquiries and suggestions courteously and professionally.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Owner/Operator Supervisor
Hampstead Diner
Hampstead, MD
07.2010 - 02.2020
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
Education
Certificate of Compeition - Computer Literacy
The Community College of Baltimore County
Catonsville, MD06.2001
Skills
- Customer Retention Strategies
- Follow-up skills
- Promotional support
- Customer satisfaction measurement
- Conflict Resolution
- Calm Under Pressure
- Payment Processing
- Call Documentation
Timeline
Customer Service Representative
Ourisman Collision Center
10.2022 - Current
Owner/Operator Supervisor
Hampstead Diner
07.2010 - 02.2020
Certificate of Compeition - Computer Literacy
The Community College of Baltimore County
Similar Profiles
LUIS R NUNEZLUIS R NUNEZ
Auto Body Repair Technician at Vive Collision, Formerly Vinart Collision Center,Auto Body Repair Technician at Vive Collision, Formerly Vinart Collision Center,
Karyn PickelsimerKaryn Pickelsimer
Front Office Clerk/CSR at Classic Collision CenterFront Office Clerk/CSR at Classic Collision Center
Vikash RampersadVikash Rampersad
Auto Body Technician at County Line Collision CenterAuto Body Technician at County Line Collision Center
Jessica OyekanmiJessica Oyekanmi
Customer Service Employee at Royal FarmsCustomer Service Employee at Royal Farms
BRUCE PAGEBRUCE PAGE
LEAD JOB COACH at THE ARC OF NORTH CHESAPEAKELEAD JOB COACH at THE ARC OF NORTH CHESAPEAKE