Krista Abel
Riverview,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Service Communicator
Rush Enterprises
11.2013 - Current
- Improved communication strategies by developing and implementing comprehensive messaging plans.
- Strengthened team productivity with effective project management and clear communication guidelines.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Implemented effective communication strategies between departments, fostering a collaborative environment that improved overall workflow within the company.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed written plans and obtained customer consent to proceed.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed department processes and procedures to boost customer satisfaction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Bartender
Millers Ale House
12.2008 - 01.2013
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Service Writer
Lott Mather Pontiac/Buick/GMC
06.2007 - 12.2008
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
- Provided consistent training opportunities for new hires, resulting in a knowledgeable workforce capable of meeting high performance standards.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Exceeded monthly sales targets consistently by effectively promoting special offers and warranty packages to customers during service appointments.
Education
Associate of Applied Business -
South University
01.2014
Skills
- Verbal Communication
- Assertiveness
- Service Planning
- Operational Improvements
- Team Building Expertise
- Staff Training and Development
- Recordkeeping Skills
- Compliance Reviews
- Policy Management
- Software Applications
- Claims Submissions
- Warranty Management
- Critical Thinking
- Time Management
- Account Monitoring
- Financial Reporting
- Invoice Processing
- SAP Knowledge
- Account Reconciliation
- Problem Solving
- Microsoft Office Proficiency
- Aging Reports Analysis
References
References available upon request.
Timeline
Service Communicator
Rush Enterprises
11.2013 - Current
Bartender
Millers Ale House
12.2008 - 01.2013
Service Writer
Lott Mather Pontiac/Buick/GMC
06.2007 - 12.2008
Associate of Applied Business -
South University
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