Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krista Allen

Glen Burnie,MD

Summary

Seasoned Optical Floor Manager highly effective at managing wide-ranging tasks in support of business operations and staff development. Experienced Optician delivering exceptional service and assistance to customers. Focused and driven optical professional who offers proven history of customer engagement and care.

Overview

12
12
years of professional experience

Work History

Lead Optician/Floor Manager

NV Optometry
08.2019 - Current
  • Conducted comprehensive eye examinations, resulting in accurate prescriptions and optimal visual outcomes for patients.
  • Assessed customer''s needs through detailed consultations leading them towards suitable options based on their lifestyle and requirements.
  • Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
  • Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
  • Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eyewear choices.
  • Developed customized solutions for patients with unique vision challenges, increasing access to high-quality optical care within the community.
  • Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
  • Regularly attended industry conferences and seminars to stay current on the latest trends and advancements in optical technology, ensuring patients received cutting-edge care.
  • Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
  • Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
  • Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
  • Streamlined the process for eyewear selection, ensuring a smooth and efficient experience for clients.
  • Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
  • Mentored junior opticians, fostering professional growth and development within the team.
  • Acted as a liaison between ophthalmologists and clients, facilitating clear communication regarding treatment plans and any necessary follow-up appointments.
  • Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
  • Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
  • Maintained a clean and organized work environment while adhering to all safety protocols related to handling optical equipment.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Learned new catalog of items to present current options to patients.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Performed basic vision testing for new patients.
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of [Number] employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Evaluated staff performance regularly to identify areas for improvement or commendation.
  • Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
  • Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
  • Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
  • Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
  • Implemented loss prevention measures to minimize shrinkage, safeguarding the store''s profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Assistant Property Manager

ELEMENT NATIONAL MANAGEMENT
09.2019 - 12.2020
  • Successfully improved all property operations and promoted positive principles among staff
  • Handled all resident concerns in a professional and timely manner
  • Achieved occupancy goals by implementing marketing strategies and building rapport with prospects and tenants
  • Ensured owners objectives are being met
  • Practiced Fair Housing Act guidelines
  • Follow state housing voucher process and regulations
  • Collected rents, managed delinquencies, continued collection efforts, and maintained financial records
  • Provided direction to the team including interviewing, training, coaching, and discipline
  • Managed and produced resident services initiatives
  • Worked with maintenance staff and vendors to ensure an efficiently running property
  • Prepared, monitored, and distributed reports on budgeting, payroll, profit & loss, delinquency, etc
  • Assisted in processing property expenses
  • Kept the property manager and owner informed of any information that could affect property operations and supported them with various administrative tasks.

Property Inspector

MUELLER REPORTS INC.
05.2018 - 05.2019
  • Worked remotely traveling to residential and commercial properties to complete client specific surveys of property's overall condition
  • Conducted detailed inspections in a timely manner to assist insurance companies in underwriting decisions for policies
  • Inspected interior and exterior of assigned properties by assessing condition, risks, life safety, and replacement costs to submit to underwriter
  • Utilized the company's mobile app by acquiring necessary photos, measurements, create floor plans/site plans, and complete property assessments to submit findings to clients.

Property Manager

OLYMPIA MANAGEMENT INC.
12.2017 - 03.2019
  • Followed all state and federal Fair Housing and Employment laws to maintain a legally compliant property for the owner
  • Screen tenants for Tax-Credit eligibility, maintain accurate tenant eligibility records, keep an organized waitlist for interested applicants, and ensure property remains in compliance with state standards
  • Maintained updated electronic and paper tenant information by regularly auditing files to ensure compliance with owner procedures and expectations
  • Supervised, trained, and disciplined all staff to optimize property performance
  • Prioritized weekly, monthly, and yearly status reports to keep owner aware of the properties progress
  • Collected and deposited rent checks, processed late fees, maintained accounts receivable, tracked petty cash, and followed through with eviction proceedings according to state laws to maintain lucrative property finances
  • Conducted market surveys and advertised property by creating ads, participating in community outreach, and maintaining a positive rapport with comparable properties in the area to keep property competitive and relevant in the community
  • Prioritized all property emergencies and tenant requests to ensure the safety of Residents and sustainability of property.

Acquisitions Manager/Front Desk Manager

MYEYEDR
07.2012 - 12.2017
  • Traveled out of state to coach newly acquired office staff on delivering excellent service and operations through the Myeyedr culture
  • Lead weekly conferences to keep the acquisitions team informed and compliant with implementation efforts
  • Lead the implementation of new updated software to newly acquired offices
  • Lead front desk staff by mentoring and developing associates to enhance office performance
  • Processed insurance forms, authorized necessary procedures, ensured claims were submitted properly, and ensured proper coding practices to remain a HIPAA compliant office
  • Responded to and resolved all business related issues by creating solutions from given resources to maintain a successful office
  • Monitored daily performance and sales reports to prepare for necessary business decisions.

Education

Associate of Applied Science - Office Administration

ECPI College of Technology
Columbia, SC
06.2011

Skills

  • Property Manager License (2017)
  • Over 18 years of Successful Customer Service Experience
  • Yardi, Onesite, Building Engines, AMSI Property Management Software experience
  • Datawatch, Automated Security, NRG Property BMI System
  • Microsoft Office Suite: Word, Excel, Power Point, Outlook (18 years)
  • Social Media (Business): Facebook, Instagram, Linkden
  • Professionalism and Ethics
  • Motivational Skills
  • Staff Training and Development
  • Quality control monitoring
  • Insurance Verification
  • Optical orders
  • Retail Sales
  • Eyewear brands
  • Sales strategy development
  • Prescription Interpretation
  • Contact lens
  • Optical Dispensing Expertise
  • Optical lab coordination
  • Customer Service
  • Computer Skills
  • Supply Management
  • Verifying prescriptions
  • Frame Repair
  • Insurance approvals
  • Children's eyewear
  • Product and Service Recommendations
  • Inventory Management
  • Optical Needs Assessment
  • Prescription Evaluation
  • Administrative Functions
  • Analytical Thinking

Timeline

Assistant Property Manager

ELEMENT NATIONAL MANAGEMENT
09.2019 - 12.2020

Lead Optician/Floor Manager

NV Optometry
08.2019 - Current

Property Inspector

MUELLER REPORTS INC.
05.2018 - 05.2019

Property Manager

OLYMPIA MANAGEMENT INC.
12.2017 - 03.2019

Acquisitions Manager/Front Desk Manager

MYEYEDR
07.2012 - 12.2017

Associate of Applied Science - Office Administration

ECPI College of Technology

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Krista Allen