Summary
Overview
Work History
Education
Skills
Timeline
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Krista Allingham

Granite Falls,WA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Retail Sales

Advanced Auto Parts
07.2022 - Current
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.

Commercial Parts Professional

Advanced Auto Parts
07.2022 - Current
  • Created, built and maintained professional customer relationships.
  • Built and maintained network of second source suppliers.
  • Advanced solution, project and product quality recommendation ability.
  • Understood and executed instructions furnished in written, oral or diagram form.
  • Ordered parts for customers, repair shops, and service departments for use in car repairs
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.

Retail Sales

Anderson Merchandising
01.2021 - 06.2022
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

High School Diploma -

Whatcom Community College
Bellingham, WA
06.2025

Skills

  • Loss Prevention
  • Display Setup
  • Regulatory Compliance
  • Money Handling
  • Customer Service
  • Order Processing
  • Product Recommendations
  • Cash Register Operation
  • Teamwork
  • Retail Sales
  • Customer Assistance
  • Cash Handling

Timeline

Retail Sales

Advanced Auto Parts
07.2022 - Current

Commercial Parts Professional

Advanced Auto Parts
07.2022 - Current

Retail Sales

Anderson Merchandising
01.2021 - 06.2022

High School Diploma -

Whatcom Community College

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Krista Allingham