Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krista Armstrong

Dayton,OH

Summary

Well-qualified Team Leader proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

5
5
years of professional experience

Work History

Customer Service Team Leader

Meijer
07.2018 - Current
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Pushed Carts and cleaned up areas around the store when needed. (Bathrooms, Offices, Sales Floor, Checklanes, ect.
  • I wrote schedules for 50+ people and learned their availabilities to accurately place people on days I needed them.

General Merchandise Team Leader

Meijer
11.2021 - 05.2022
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
  • Evaluated product quality and vendor performance to maintain quality standards.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Maintained the garden center as well as the fish tank cleanliness.
  • Wrote schedules for team members.
  • Regularly worked with team members to make sure they fully understood the job and how to efficiently complete the tasks.
  • Cleaned and maintained the backrooms to keep product organized and easy to find.
  • Completed resets on the sales floor for new products and displays.

General Merchandise Clerk

Meijer
09.2019 - 11.2021
  • Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
  • Monitored merchandise for damage and un-saleable or returnable condition to submit damage claims and minimize store loss.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
  • Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
  • Met or exceeded productivity standards to produce desired team and individual results.
  • Complied with health regulations, sanitation guidelines and safety procedures for department and store to promote safe and clean shopping environment for guests.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Worked with department managers to maintain adequate inventor for regular and promotional demand.
  • Placed store signage strategically to keep up-to-date advertisements in areas visible to customers.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Backed up curbside staff during heavy order flows to prevent unnecessary order delays.
  • Executed revised sales plans and reset zones to incorporate new merchandise.
  • Promoted product warranties to inform customers of available protection for purchased items.

Cashier

Meijer
07.2018 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

Fairmont
Kettering, OH
05.2018

Skills

  • Retail Materials Management
  • Service Standard Compliance
  • Credit Card Applications
  • Customer Loyalty
  • Customer Service Excellence
  • Employee Guidance
  • Customer Care
  • Process Improvement Initiatives
  • Corrective Actions
  • Professional Relationships
  • Maintaining Clean Work Areas
  • Issue and Complaint Resolution

Timeline

General Merchandise Team Leader

Meijer
11.2021 - 05.2022

General Merchandise Clerk

Meijer
09.2019 - 11.2021

Customer Service Team Leader

Meijer
07.2018 - Current

Cashier

Meijer
07.2018 - 09.2019

High School Diploma -

Fairmont

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Krista Armstrong