Krista Bernauer
Summary
Highly skilled and enthusiastic professional with more than 17 years of experience managing operations in senior living facilities. Successfully oversee human resources, budgeting, supply management and payroll, accounts receivable, and facility maintenance.
Overview
18
18
years of professional experience
Work History
Care Coordinator
Visiting Angels
09.2024 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Director of Independent Living
UPMC Senior Communities/Oakland Senior Alliance
10.2020 - 08.2024
- Managed all aspects of the facility including maintenance, housekeeping, dietary, activities, administration, and more
- Human Resources including payroll, hiring, orientation, and disciplinary action
- Completing marketing tours for potential new residents
- Responding to emergency calls for medical help
- Engaging in resident social events and outings
Assistant Resident Manager
UPMC Senior Communities
10.2017 - 10.2020
- Answer emergency calls for residents in need of medical care
- Coordinate and monitor the food service, housekeeping, and activities program
- Manage and coordinate all aspects of the human resource program with the Human Resources Department including hiring/firing, payroll, salary administration, employment, workers compensation etc.
- Assist with the managing of the marketing and rental issues to achieve highest possible occupancy level
- Monitor all aspects of the business office issues including the accounts receivable and payable functions
- Oversaw the maintenance and upkeep of community amenities
- Coordinated move-in/move-out logistics, decreasing unit turnover time and increasing potential rental income
- Managed vendor relationships by coordinating delivery schedules, overseeing work quality, processing invoices for payment accurately and timely manner.
Concierge
UPMC Senior Communities
10.2015 - 07.2017
- Assist the resident manager in all aspects of the operation of the business including marketing, financial matters, demographics & direct inquiries
- Act as a receptionist for visitors, guests and public in general when entering the building, assisting them as needed
- Answer the business telephone, in a polite and professional manner, to take messages give directions, answer questions or direct calls to appropriate staff
- Assist with inquiries about rentals, tours, schedule and marketing
Lead Environmental Service Aide
UPMC Senior Communities
03.2014 - 10.2015
- Ensure that the daily work of all team members is assigned
- Inspect and ensure that all assigned areas are properly cleaned and in good repair
- Ordering supplies for the department and properly storing
Environmental Service Aide
UPMC Senior Communities
07.2013 - 03.2014
- Clear all assigned areas including resident apartments, public areas, and restrooms
- Removing trash and replenishing supplies in restrooms
Dietary Supervisor
UPMC Senior Communities
07.2007 - 07.2013
- Provide supervision and direction to dietary staff
- Create weekly schedules in a timely manner
- Conduct interviews for potential employees
- Fulfill orientation and training requirements for new employees
- Conduct annual performance reviews with staff
- Responsible for disciplinary actions as needed
- Assist with payroll and scheduling utilizing Kronos
- Implement resident diet restrictions
Education
High Diploma -
North Allegheny
06.2008
Skills
- Ability to prioritize and remain focused
- Skilled at learning new concepts quickly
- Excellent time management and organizational skills
- Professional and energetic work attitude
- Scheduling
- Care planning
- Process improvements and Problem-solving
- Team collaboration
- Client relationship management
- HIPAA guidelines
Accomplishments
Ageless Wisdom
UPMC Drive Management Course
Learning American Sign Language
Timeline
Care Coordinator
Visiting Angels
09.2024 - Current
Director of Independent Living
UPMC Senior Communities/Oakland Senior Alliance
10.2020 - 08.2024
Assistant Resident Manager
UPMC Senior Communities
10.2017 - 10.2020
Concierge
UPMC Senior Communities
10.2015 - 07.2017
Lead Environmental Service Aide
UPMC Senior Communities
03.2014 - 10.2015
Environmental Service Aide
UPMC Senior Communities
07.2013 - 03.2014
Dietary Supervisor
UPMC Senior Communities
07.2007 - 07.2013
High Diploma -
North Allegheny
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