Krista Barrett
Pleasant Hills,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With over 10 years medical and operating room experience, 5 years of aesthetics experience and over 20 years customer service and patient relations experience, that combination would be an asset to any organization.
Overview
20
20
years of professional experience
Work History
Operations Manager
Elite Firearms & Training
09.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with customers to build connections and nurture relationships.
Licensed Medical Aesthetician
Sonobello
05.2019 - 09.2023
- Managed inventory effectively, reducing waste while ensuring adequate stock levels were maintained at all times.
- Collaborated with medical professionals to provide comprehensive care for patients undergoing cosmetic procedures or surgery.
- Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
- Provided pre-and post-operative care for surgical patients by administering appropriate treatments such as lymphatic drainage massages.
- Streamlined appointment scheduling process, resulting in increased efficiency and higher booking rates.
- Utilized advanced technology and techniques to deliver effective non-surgical aesthetic procedures.
- Increased client retention rate by consistently delivering exceptional customer service and follow-up care. Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Created repeat business by developing long-term relationships with regular customers.
- Discussed procedures and treatment options with clients.
- Recommended and performed laser treatments.
- Resolved customer complaints and facilitated conflict resolutions.
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Surgical Technologist
UPMC South Side Hospital
04.2004 - 09.2016
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
- Delivered exemplary assistance and support to surgeons during general, orthopedic, plastic surgery, sports medicine, and total joint replacement procedures.
Education
Aesthetics
South Hills Beauty Academy
Pittsburgh, PA03.2019
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ01.2019
High School Diploma -
John A. Brashear High School
Pittsburgh, PA06.2000
Skills
- Customer Service
- Operations Management
- Team Leadership
- Problem-Solving
- Operational Efficiency
- Employee relations and conflict resolution
- Maintaining Compliance
- Client Relationships
- Continuous improvements
Timeline
Operations Manager
Elite Firearms & Training
09.2023 - Current
Licensed Medical Aesthetician
Sonobello
05.2019 - 09.2023
Surgical Technologist
UPMC South Side Hospital
04.2004 - 09.2016
Aesthetics
South Hills Beauty Academy
Associate of Arts - Psychology
University of Phoenix
High School Diploma -
John A. Brashear High School
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