Krista Blair
Robstown,TX
Summary
Experienced, positive, and professional self-starter with strong organizational and multitasking skills. Thrives under pressure and consistently meets deadlines while maintaining high quality. Seeking a stable company to contribute as a team player, delivering excellent customer service and meticulous attention to detail. Eager to find a role that offers diversity and opportunities for professional growth.
Overview
9
9
years of professional experience
Work History
Business Success Manager/Escrow Assistant
Nueces Title Company
01.2021 - Current
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Highly proficient in handling Assignment contracts and pass through closings.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Prepared estimated closing statements for buyer and seller.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Streamlined event processes for increased efficiency and cost savings.
- Exceeded revenue targets by securing sponsorships from key partners within the industry.
- Implemented innovative marketing strategies to maximize event attendance and engagement.
- Oversaw budget management, carefully tracking expenses and making strategic adjustments as needed.
- Conducted post-event evaluations to identify areas of improvement for future initiatives.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized social media to promote events and increase attendance.
Receptionist/Escrow Assistant
Temp.-First Title Company
07.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Forwarded title clearing documentation to title officer for approval.
Service Coordinator
Malek Inc.
02.2018 - 12.2018
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Streamlined service coordination processes for improved team productivity and response times.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Administration/Tool and Inventory Control
Pro-Tech Mechanical, Inc.
10.2015 - 06.2017
- Coordinated with other departments to address any discrepancies or issues related to inventory management.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Trained new team members on accounts payable processes, fostering a productive work environment.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Skills
- Customer service (10 years)
- Organizational skills (10 years)
- Administrative experience (10 years)
- Escrow
- Graphic Design
- Event Planning
- Time Management
- Multitasking
- Scheduling and Coordinating
- Title procedures
- Data entry proficiency
- Title Insurance Understanding
- Closing process expertise
- Clerical Support
Groups
NAHREP(The National Association of Hispanic Real Estate Professionals), Marketing Committee, 05/2024, Present
Timeline
Business Success Manager/Escrow Assistant
Nueces Title Company
01.2021 - Current
Receptionist/Escrow Assistant
Temp.-First Title Company
07.2020 - 01.2021
Service Coordinator
Malek Inc.
02.2018 - 12.2018
Administration/Tool and Inventory Control
Pro-Tech Mechanical, Inc.
10.2015 - 06.2017
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