Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KRISTA BLANCHARD

Las Vegas,NV

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to any organization. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Dedicated Community Manager with 8 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.

Overview

21
21
years of professional experience

Work History

Assistant General Manager

FirstService Residential
09.2022 - Current
  • Resolved problems promptly to elevate customer approval.
  • Developed and adhered to community budgetary restrictions in collaboration with board of directors.
  • Enforced compliance with community regulations and guidelines.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Secured pool and fitness facility maintenance, landscaping and waste removal.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.

Community Manager

Real Properties Management Group
09.2015 - 07.2022
  • Facilitated required permits in alignment with regulatory standards
  • Managed and oversaw operations for multiple residential communities
  • Prepared detailed budgets reports for each community
  • Maintained adequate insurance and protection to safeguard against loss
  • Inspected grounds, facilities and equipment routinely to determine necessity of repairs and maintenance
  • Planned and scheduled general maintenance, major repairs, and remodeling projects for properties
  • Solicited and analyzed bids from contractors for repairs, renovations and maintenance
  • Met with board of directors to discuss and resolve legal and environmental issues as well as; Board of Director, Executive and
  • Annual Meetings
  • Prepared and administered contracts for provision of property services, such as cleaning, maintenance and security services
  • Investigated and resolved tenant/owner complaints, following management rules and regulations
  • Monitored common areas for maintenance and repair needs
  • Involved in all major projects that any of the communities may have required
  • Optimized office policies, meeting internal needs while upholding organizational standards
  • Fostered relationships with vendors to expedite orders, repairs and maintenance
  • Acted as point person for office equipment setup and end-user training and support
  • Leveraged multi-line phone system to answer and transfer calls to staff members
  • Managed office flow by providing direct support to visitors
  • Supported meetings by scheduling conference rooms and setting up equipment
  • Prepared purchase orders and routed to project manager for approval

Office Manager

1st Realty Group- Reo Asset Services
10.2002 - 07.2015
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Controlled finances to lower costs and keep business operating within budget.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Associate of Science - Business and Hotel Management

UNLV
Las Vegas, NV
05.1993

Skills

  • VMS, TOPS
  • Budget Preparation
  • Grounds and Facility Inspection
  • Administrative Leadership
  • Disturbance Handling
  • Maintenance Oversight
  • Bid Proposals
  • Office Organization
  • Violation Resolution
  • Schedule Planning
  • Staff Coordination
  • Property Inspection
  • Vendor Management
  • Calendar Management
  • Understanding of Amenities
  • Community Association Support
  • Administrative Support
  • Coordinate Documents
  • Staff Management

Accomplishments

  • UNLV, Las Vegas, NV
  • License 9038
  • Cleaned and organized office, maintaining orderliness and reducing contamination
  • Delivered quality customer service to staff and customers
  • Implemented office procedures, creating streamlined processes
  • Created staff schedules based on established guidelines and priorities
  • Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
  • Collaborated with IT department to order and maintain computer technology
  • Assisted with developing workplace safety procedures
  • Supervised administrative staff, driving front office operations and continuous workflow.

Timeline

Assistant General Manager

FirstService Residential
09.2022 - Current

Community Manager

Real Properties Management Group
09.2015 - 07.2022

Office Manager

1st Realty Group- Reo Asset Services
10.2002 - 07.2015

Associate of Science - Business and Hotel Management

UNLV

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KRISTA BLANCHARD