Krista Bleile
Kirkland,WA
Summary
To obtain a position as Lead Medical Administrative Assistant in order to use my previous customer service experience along with my acquired medical administrative skills to best serve the patients and staff with the highest quality of professionalism and care. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
25
25
years of professional experience
Work History
Patient Services Representative
Evergreen Health Urgent Care
Kirkland , Wash
01.2024 - Current
- Welcome patients as they arrive, and guide them to the relevant area.
- Document and manage patient information in the computer system.
- Adhere to HIPAA regulations when handling confidential patient information.
- Provide customer service by answering patient questions and addressing concerns.
- Perform administrative duties, such as faxing and photocopying.
- Inform patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scan documents into the electronic health record system as needed.
- Review patient accounts for accuracy on a regular basis.
- Maintain a clean and organized reception area.
- Answer incoming calls in a professional manner.
- Assist with the completion of medical forms and records, such as Worker's Compensation cases, etc.
- Verify insurance information, collect payments, and scheduled appointments (cross-trained in Primary Care prior to Epic change over).
- Ensure that all necessary documentation is completed prior to discharge of the patient.
- Input patient demographic data into the electronic health record system.
- Sort and distribute incoming mail daily.
- Scan completed forms, identification, and insurance cards, maintaining patient messages from the voicemail system.
- Obtain proper authorization and identification to release confidential medical records.
- Answer patient questions and field complaints to resolve issues.
- Conduct daily End of Day procedures, ensuring accurate balancing of cash drawer deposits.
- Support hospital and clinic operations using customer service skills and detailed system knowledge.
Lead Teacher
A Child's Journey Montessori School
08.2017 - Current
- Opening and closing classrooms daily with deep cleaning and reorganizing of materials for students
- One on one with parents to explain curriculum and child development
- In charge of multiple children's 'schedules' everyday.
Medical Administrative Assistant Extern
Matheny Chiropractic Center/Physical Medicine of Bellevue
07.2013 - 01.2016
- Verify patient insurance by calling individual insurance companies and using One Healthport and Availity
- Post and audit explanation of benefits to patient ledger ensuring financial documentation is up-to-date
- Maintain office billing procedures using Platinum Office Management System and Gateway EDI
- Scan and input patient information into Documents Plus
- Maintain general office order through filing, copying, faxing, scanning, shredding and answering multiline phone
- Scheduling all patient appointments, exams, outside x-rays and massage referrals
- Patient Intake
- Records retrieval and processing for law firms
- Ordering, delivering and billing of all Durable Medical Equipment
- All bank deposits and spreadsheet tracking for office collections.
Cashier/Sales Associate/Cook
Safeway Deli Department
02.2012 - 10.2012
- Provided excellent customer service by ensuring health and safety of food products
- Met time requirements to have product available to customers.
Manager/Safety Coordinator/Sales Associate
BP/Arco
04.2005 - 03.2011
- Provided excellent customer service; Opened up back office daily
- Maintained all paperwork spreadsheets and created a weekly schedule for all employees
- Did daily bank deposits and change orders; calculated bi-weekly payroll for all employees
- Maintained audit file for monthly and quarterly audits; Operated cash drawer to relieve other employees for breaks
- Ordered all products for the store merchandise and back office.
Suites Housekeeper
Aramark
03.2004 - 04.2005
- Cleaned clubhouse, bathrooms and locker rooms nightly
- Stocked Away team's locker rooms and Restaurant supplies.
Sales associate/Front End Supervisor/Customer service supervisor/Baby department lead
Old Navy- Gap Inc.
06.1999 - 11.2003
- Took in shipments 3 times a week; Counted down 7-10 till drawers a night; Ordered out of stock items
- Maintained a speedy and courteous line at checkout, filled phone orders for customers and shipped packages to other stores
- Made bank deposits with other personnel.
Education
Some College (No Degree) - CPR Certified
A Child's Journey Montessori School
Kirkland, WA10-2020
OSHA -
01.2012
HIPAA -
01.2012
HIV/AIDS -
01.2012
CIMO (MEDI-SOFT) -
01.2012
Medical Administrative Assistant Certificate -
Everest College
Skills
- CPR/AED certified
- Medical Billing
- ICD-9/ CPT Coding
- Microsoft Word
- Reception/Scheduling
- Typing avg 60 WPM
- Claims Processing
- Vital Signs
- Bookkeeping
- Transcription
- 10-key
- Medicaid, Medicare, Tricare
- Pegboard
- Claim Gear
- Medi-Soft Medical Software
- Certified Myovision software & Interpretation
Timeline
Patient Services Representative
Evergreen Health Urgent Care
01.2024 - Current
Lead Teacher
A Child's Journey Montessori School
08.2017 - Current
Medical Administrative Assistant Extern
Matheny Chiropractic Center/Physical Medicine of Bellevue
07.2013 - 01.2016
Cashier/Sales Associate/Cook
Safeway Deli Department
02.2012 - 10.2012
Manager/Safety Coordinator/Sales Associate
BP/Arco
04.2005 - 03.2011
Suites Housekeeper
Aramark
03.2004 - 04.2005
Sales associate/Front End Supervisor/Customer service supervisor/Baby department lead
Old Navy- Gap Inc.
06.1999 - 11.2003
Some College (No Degree) - CPR Certified
A Child's Journey Montessori School
OSHA -
HIPAA -
HIV/AIDS -
CIMO (MEDI-SOFT) -
Medical Administrative Assistant Certificate -
Everest College
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