Krista Boardman
10426 Rd. 39, Mancos,CO
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm
Overview
22
22
years of professional experience
Work History
Operations Manager
Mesa Verde Association
Mesa Verde National Park, CO
01.2003 - 08.2024
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Developed strong relationships with suppliers and transportation partners.
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Introduced new technology into the warehouse operations, streamlining processes and improving overall workflow efficiency.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
- Oversaw purchasing activities, negotiating favorable contracts with suppliers to reduce costs while maintaining product quality.
- Assisted in budget development by providing accurate forecasts of expected expenses related to staffing, equipment maintenance, and facility upgrades.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Integrated warehouse operations with existing and new business processes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Conducted research to address shipping errors and packaging mistakes.
- Collaborated with manufacturing and supply chain management.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Forecasted purchasing trends and improved merchandising strategies.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Represented company at national and regional trade shows.
- Determined lowest possible cost, factoring in quality and reliability, and negotiated favorable contracts.
- Dispensed purchase orders to suppliers with accurate pricing, deadlines and terms and conditions.
- Performed extensive vendor and supplier research to identify cost-effective options and product availability.
- Analyzed market trends and industry data to inform strategic buying decisions, leading to more effective inventory management.
- Participated in trade shows and industry events to stay current on market trends, develop new supplier relationships, and gain insight into emerging technologies in the field of procurement.
- Developed long-term relationships with key suppliers to maintain quality standards and secure competitive pricing.
- Managed vendor payment processes, resolving discrepancies promptly and maintaining healthy relationships with suppliers to ensure continued support in future business dealings.
- Evaluated potential suppliers through comprehensive assessments, identifying the most suitable partners for various product categories.
- Coordinated closely with finance department on budget planning, forecasting purchasing needs based on historical data analysis, seasonal fluctuations, or anticipated demand changes due to marketing campaigns or promotions initiatives.
- Maintained accurate records of all purchasing activities.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Negotiated pricing and terms with vendors to secure best value for company.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Facilitated resolution of vendor disputes and discrepancies.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Migrated websites to new platform to minimize downtime and maintain seamless user experiences.
- Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Integrated third-party APIs to enhance website functionality and provide additional services to users.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Collaborated with marketing to align web development efforts with campaign strategies, enhancing overall brand consistency.
- Developed user-friendly web forms with validation and error handling.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Performed troubleshooting and repaired peripheral devices such as printers, pole displays and monitors.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Managed budgeting for warehouse operations.
- Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
- Negotiated with suppliers to secure cost-effective purchasing agreements, reducing overall expenses for materials and supplies.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Promoted brand at industry events and through ongoing networking efforts.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Developed and implemented policies and procedures for inventory management.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Built and nurtured positive working relationships with vendors and suppliers.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Improved inventory accuracy, ensuring that stock levels closely matched records through regular audits.
- Fostered strong relationships with vendors to secure timely deliveries and maintain stock levels.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Monitored social media trends to keep brand's content relevant and engaging.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Skills
- Problem-solving
- Operations management
- Customer service
- Inventory management
- Inventory control
- Retail operations management
- Product management
- Purchasing and procurement
- Vendor sourcing
- Cultural awareness
Timeline
Operations Manager
Mesa Verde Association
01.2003 - 08.2024