Hi, I’m
Krista Bordelon
Baton Rouge,Louisiana
Quote
My work isn’t just about leading the future of society - it is about making
sure everyone has a place in it!
Summary
Rooted in data. Driven by Equity. Focused on Results.
Transformational leader with 10+ years of experience integrating technical expertise with inclusive strategies. Demonstrated experience in digital marketing, data analysis, and organizational leadership, with a proven history of cultivating community partnerships, spearheading advocacy initiatives, and executing innovative solutions that promote equity, growth, and engagement.
Overview
24
years of professional experience
5
Years directing service organization
50
Projects developed and executed
10
Certifications
5
years of post-secondary education
7
Professional recommendations on LinkedIn
Work History
Wells FargoRemote
1st Place Early Talent Competition Winner
05.2025 - 05.2025
Job overview
- Capstone Project: Inclusive Banking Innovation
- Re-imagined the in-branch banking experience through universal design and inclusive technologies.
- Designed a prototype “Assist+” service model to increase accessibility for diverse customers.
- Produce a winning pitch presented to Wells Fargo executives.
- Recognized as 1st Place Winner among nationwide submissions.
The Global Career AcceleratorRemote
Data Analysis Project Associate Certification
12.2024 - 05.2025
Job overview
- Conducted research on industry trends and job market demands to inform strategic decisions.
- Designed SQL queries and Python scripts for processing and visualizing industry data.
- Participated in training sessions, improving skills and acquiring new insights.
- Partnered with project team members to identify and quickly address problems.
- Intel Project - Data Analysis for Sustainability, Capstone Project: Used data analysis to provide Intel with best location for future data center.
- The Grammy's Project - Website Audience Analysis, Capstone Project: Used data analysis to provide the Recording Academy with website development plan for best audience engagement.
- Received certifications in SQL and Python
Compassion LouisianaBaton Rouge, Louisiana
Director of Advocacy and Engagement (Volunteer)
09.2016 - 01.2021
Job overview
- Cultivated relationships with legislators and officials to enhance advocacy initiatives.
- Developed strategies increasing community engagement and awareness by over 200%.
- Facilitated communication channels, ensuring diverse voices influenced decisions.
- Created educational materials informing the public on crucial issues.
- Built coalitions advancing statewide advocacy campaigns.
- Logged over 2,500 hours
- Served over 5,000 people
- $111,250 in work donated
- $168,700 in resources distributed
- Restorative Mediation Certification through New York Peace Institute and CMS Nola
- Facilitation for Racial Justice Certification through International Institute for Change and YWCA
- LEAD Policy Training through Foundation for Louisiana
- Advocacy Training related to Disabilities, Education, Trauma, Public Response, and Policy Creation through Disability Rights Louisiana (DRLA) and Governor's Office of Disability Affairs
Multiple Organizations
Other Professional Experience
01.2016 - 01.2021
Job overview
- Mediator Community Mediation Services NOLA
- Facilitator Dialogue on Race Louisiana
- Advocate Family and Youth Service Center/Family Justice Center
- Policy Developer and Public Awareness Initiative Developer
Foundation for Louisiana - Legal Observer National Lawyers Guild
- Patient Support Delta Clinic
- Community Organizer Together Baton Rouge/Together Louisiana
The Global Career AcceleratorRemote
Digital Marketing Associate Certification Program
08.2025 - Current
Job overview
- Conducted competitor and trend analysis, enhancing digital campaign strategies and boosting engagement.
- Analyzed website traffic and user behavior, pinpointing critical areas for improvement.
- Designed innovative marketing concepts with peers, producing measurable increases in clicks and conversions.
- Delivered data-backed recommendations that guided website optimization for higher audience retention.
StarbucksDenham Springs, LA
Partner
11.2023 - Current
Job overview
- Achieved 16-year record of superior customer satisfaction and remains one of district's top-performing stores.
- Spearheaded technology and service rollouts, enhancing operational efficiency.
- Mentored team members to cultivate high-performance culture, boosting retention and engagement scores.
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
Behavioral Services of LouisianaLDH Region 2, LA
Region 2 CSoC Liaison
07.2022 - 02.2023
Job overview
- Managed intake process and provided care for all families entering the Wraparound Services Program, overseeing all initial care during 30-day enrollment while maintaining a set personal caseload.
- Collaborated with clients and medical professionals to develop and implement long-term personalized care plans.
- Ensured accurate charting for insurance and medical purposes, facilitated access to additional resources.
- Built strong rapport with clients and healthcare providers, offering crisis services as needed.
Behavioral Services of LouisianaLDH Region 2, LA
Region 2 CSoC Parent Support
04.2022 - 07.2022
Job overview
- Managed a weekly caseload of 40 clients and families.
- Assessed family challenges and developed tailored support plans with team of providers.
- Provided educational support and mediated with schools, education centers, and medical facilities during inpatient stays.
- Advocated for families, connecting them to resources and enhancing community engagement.
- Magellan of Louisiana Provider
- Peer Support Certified through RI International and LDH
- Mandated Reporter through Louisiana DCFS
- Trauma Mastery Certification through NICAMB
- STAR Employee Training with Sexual Trauma Awareness and Response
- Suicide Recognition and Prevention Certification through Louisiana Believes and EBRPSS
- Cognitive Behavioral Health Practitioner Certification through Academy of Modern Applied Psychology
Self-employeedBaton Rouge, LA
Freelance Writer
07.2011 - 07.2016
Job overview
- Conducted interviews with subject matter experts to generate topics.
- Designed and maintained websites using WordPress, managing content updates and graphics to create cohesive user experiences.
- Developed content creation and audience engagement strategies, created and enforced moderator strategy to foster engagement and ensure safe participation.
- Authored strategic content, including planning 20 community events, publishing 15 magazine articles, and writing over 3,000 blog posts across 5 sites.
Chick-fil-ABaton Rouge, Louisiana
Assistant Marketing Director
02.2014 - 12.2015
Job overview
- Co-led new store launch, surpassing community engagement and growth targets in first year.
- Collaborated with cross-functional teams to plan and execute promotional events and campaigns.
- Developed and managed food drive partnerships that increased donations and strengthened community impact.
Multiple EmployersBaton Rouge, LA
Customer Service
08.2001 - 12.2011
Job overview
- Party Hostess Skate Galaxy
- Team Member Chick-fil-A
- Customer Service Lead Salon Serenity
- Customer Service Lead Rigsby Frederick Salon, Gallery, Spa
- Head of Wiring Department First National Bankers Bank
Education
Arizona State UniversityTempe, AZ
Bachelor of Arts from Organizational Leadership
01.2024 - 08.2026
University Overview
- 4.17 GPA
- Spring, 2025 - Dean's List
- Member of National Society of Leadership and Success, 2024
- Member of Honor Society, 2024
- American Association for the Advancement of Science Member, 2025
- Projected to graduate summa cum laude
Arizona State UniversityTempe
Minor from Innovation in Society
05.2024 - 08.2026
University Overview
- Study Abroad in Osaka, Japan, PostSpring 2025 for the Future of Modernity Expo 2025
Skills
- Data & Digital Strategy - Digital Marketing Campaigns & Audience Insights, Web Analytics, SEO/SEM Optimization, SQL, Python, Tableau for Data Analysis & Visualization
- Leadership & Engagement - Project & Team Management, Mentorship, Coaching, Strategic Growth & Innovation Initiatives, Cross-Sector Partnerships & Stakeholder Relations
- Communication & Advocacy - Cross-Cultural Collaboration & DEI Expertise, Mediation, Facilitation, and Public Affairs, Training & Development, Strategic Storytelling
- Organizational Strategy - Long-Term Visioning & Sustainable Planning, Brand Management & Campaign Development, Crisis Management & Conflict Resolution
- Technical Tools - Microsoft 365 Suite, Canva & WordPress, Tableau, SQL, Python
- Organizational Strategy - Long-Term Visioning & Sustainable Planning, Brand Management & Campaign Development, Crisis Management & Conflict Resolution
- Technical Tools - Microsoft 365 Suite, Canva & WordPress, Tableau, SQL, Python
Certification
- Arizona State University Coding for Data Program
- Arizona State University Digital Marketing Program
- Leadership Training through NSLS
- New York Pace Institute Mediator Certification
- Dialogue on Race Facilitator Certification
- Louisiana Department of Health Peer Support Certification
- Multiple Certifications in trauma awareness and community advocacy
- Social Media Development and Marketing Workforce Training through Chick-fil-A
- Emergency Preparedness and Response through Red Cross
Affiliations
Affiliations
- Over 2,500 hours of volunteer service with differing organizations
- Feral Cat Rescue and Socialization Project
- Expansive local and national network
Timeline
Digital Marketing Associate Certification Program
The Global Career Accelerator
08.2025 - Current
1st Place Early Talent Competition Winner
Wells Fargo
05.2025 - 05.2025
Data Analysis Project Associate Certification
The Global Career Accelerator
12.2024 - 05.2025
Arizona State University
Minor from Innovation in Society
05.2024 - 08.2026
Arizona State University
Bachelor of Arts from Organizational Leadership
01.2024 - 08.2026
Partner
Starbucks
11.2023 - Current
Region 2 CSoC Liaison
Behavioral Services of Louisiana
07.2022 - 02.2023
Region 2 CSoC Parent Support
Behavioral Services of Louisiana
04.2022 - 07.2022
Director of Advocacy and Engagement (Volunteer)
Compassion Louisiana
09.2016 - 01.2021
Other Professional Experience
Multiple Organizations
01.2016 - 01.2021
Assistant Marketing Director
Chick-fil-A
02.2014 - 12.2015
Freelance Writer
Self-employeed
07.2011 - 07.2016
Customer Service
Multiple Employers
08.2001 - 12.2011
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