Krista Bowman
Seymour,Indiana
Summary
Highly skilled and enthusiastic professional with more than 13 years of experience managing operations in patient-centric long term health care and veterinary medicine. Successfully oversee human resources, budgeting, supply management, patient services and so much more. Develop and lead productive and efficient office staff, management teams, etc. Contributes to the success of a company by providing positive management practices from hiring to training to day to day operations to meet company standards and goals.
Overview
19
19
years of professional experience
Work History
Veterinary Practice Manager
Southern Indiana Equine
Austin, Indiana
10.2019 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Responsible for client billing and accounting, Quick books data entry, debt collection, and all administrative work for the business.
- Communicated with clients and veterinarian regarding the animals care received while at the clinic for impeccable customer service and continuum of care for our patients even after discharge.
- In charge of medication administration, patient charting and documentation, and follow up to all clients regarding treatment and care of the patients during routine visits and during hospitalization.
- Direct day-to-day administrative and operational functions for the entire equine clinic and farm, providing guidance and leadership to over 9 employees and direct full time assisting for the equine veterinarian while being practice manager.
- Ordered all pharmacy and clinic supplies and in charge of inventory levels.
Life Enrichment Director
Trilogy- Covered Bridge Health Campus
Seymour, Indiana
07.2014 - 10.2019
- Coordinated, prepared, and managed all campus and community events.
- Traveled to other campuses to train all new directors in the southeast division.
- Daily scheduling and coordinating of departmental staff, resident transportation, and daily campus activities.
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Established vendor relationships to access timely services in support of events.
- Led efforts to conceive, develop and execute thematically aligned entertainment programming.
- Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
- Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
- Stayed abreast of entertainment offerings within marketplace to evaluate and report trends, opportunities and competition.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Loss Prevention and Safety Manager
Lowe’s
Columbus, Indiana
02.2012 - 07.2014
- Correspond between corporate and store level to maintain policy adherence and to limit external and internal loss and operational procedure breakdown.
- Daily review of company processes, procedures, and policy to ensure they are being administered and followed by management and associates alike.
- In charge of making sure customer service, sales and profit, and shrink inventory goals are met per company forecast.
- In charge of general liability, worker’s comp, root cause analysis, reporting of, etc
- Conducted employee orientations and training on a daily basis in regards to compliance, safety, OSHA standards, First Aid and BBP.
- Collaborated with law enforcement to report crime and suspicious activity.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Performed thorough cash audits and deposit investigations.
- Monitored and maintained CC tv security equipment.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Pharmacy Technician/ Team Member
Target
Greenwood, Indiana
03.2009 - 02.2012
- Trained in every area of operations possible in the store.
- Assumed leadership roles willingly and frequently and was in charge of daily projects within the store to meet sales quota and to drive sales.
- In charge of running and coordinating different teams within the store when upper management was not available.
- Target Pharmacy Technician that calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
Miami University Scholarship Athlete
Oxford, Ohio
08.2005 - 12.2009
- Attended Miami University on a full ride basketball scholarship
- Played until my sophomore year when an injury ended my athletic career, but instead worked in athletic department as a medical hardship student athlete and as an intern for the athletic department
- Learned many valuable skills that will be beneficial in a career, such as time management, multi-tasking, efficiency, a strong work ethic, a strong community service passion, and a love of working with people in general.
Veterinarian Assistant
Midwest Equine
Trafalgar, Indiana
01.2005 - 07.2005
- Responsible for opening and closing of the facility, as well as, daily operations of the veterinarian clinic.
- Worked with customers in the front office position on a daily basis, as well as, traveling with veterinarian to house calls to take care of patients.
- Responsible for scheduling, budgeting, sending samples to the laboratory, completing medical tests, processing of x-rays, administering medications, assisting veterinarians with surgeries and various procedures.
- Assisted veterinarian with restraining animals during examinations.
- Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
- Assisted senior staff with blood analyses and physical assessments.
- Cleaned, sterilized and maintained barns, exam room, lab and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
Education
Bachelor of Science - Allied Health, Kinesiology, Gerontology
Miami University
Oxford, OH12.2009
High School Diploma -
Indian Creek High School
Trafalgar, IN05.2005
Skills
- Interdepartmental Functions Coordination
- Managing Practice Operations
- Electronic Health Records
- Employee Recruitment and Hiring
- Practice Support
- Profitability Strategies
- Client Education
- Decision Management
Timeline
Veterinary Practice Manager
Southern Indiana Equine
10.2019 - Current
Life Enrichment Director
Trilogy- Covered Bridge Health Campus
07.2014 - 10.2019
Loss Prevention and Safety Manager
Lowe’s
02.2012 - 07.2014
Pharmacy Technician/ Team Member
Target
03.2009 - 02.2012
Miami University Scholarship Athlete
08.2005 - 12.2009
Veterinarian Assistant
Midwest Equine
01.2005 - 07.2005
Bachelor of Science - Allied Health, Kinesiology, Gerontology
Miami University
High School Diploma -
Indian Creek High School
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