Krista Braasch
Greeley,CO
Summary
Proven innovator in Knowledge Management at Enterprise Operations, I spearheaded the adoption of topic-based guidelines, enhancing information accessibility and stakeholder engagement. With a blend of analytical prowess and adaptability, I championed continuous improvement in Life/Health/IPS, significantly elevating productivity and customer satisfaction.
I have a strong background in information organization, digital asset management, and strategic content deployment. Expertise in fostering team collaboration, ensuring seamless information flow, and driving impactful results. Skilled in knowledge sharing platforms, data analytics, and process optimization, with flexible approach to evolving business needs. Reliable and adaptable, consistently supporting collective goals and delivering high-quality outcomes.
Overview
16
16
years of professional experience
Work History
Life/Health/IPS Knowledge Management
Enterprise Operations
01.2021 - Current
- Ensure consistent application of company policies and procedures through regular review and update cycles in collaboration with department heads.
- Created the Knowledge Management process with the IPS call center. Worked with leadership and cross-functional areas to ensure all parties utilize the resources appropriately.
- Work closely with training and curriculum to ensure all resources are accurate and assist in the training process.
- Was instrumental in implementing the new topic-based KM guidelines. Lead several presentations to train the Life and IPS reps on the new format, helped train the rest of the Life/Health/IPS KM team.
- Gained stakeholder buy-in for new initiatives by presenting clear business cases outlining the value of improved knowledge management practices.
- Identified areas for process improvement, gathering feedback from end-users on system usability and incorporating their suggestions into future enhancements.
- Promoted organizational transparency, fostering open communication channels for employees to share their expertise and insights freely.
Quality Specialist
Life/Health
05.2012 - 01.2021
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Performed a high quality of work and excelled in writing strategies on quality reviews.
- Worked closely with training to ensure accurate information was provided.
- Provided additional on-the-job training to call center employees to assist in consuming required information.
Life Response Center Representative
Life/Health
07.2008 - 05.2012
- Increased customer and agent satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints/issues quickly and professionally to restore confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Was a leader among teams by showing excellent work ethic and the ability to navigate change.
Education
High School Diploma -
Highlands Ranch High School
Highlands Ranch, CO05-2002
Skills
- Continuous learning mindset
- Strong analytical skills
- Innovative thinking
- Business process improvement
- Cross-functional coordination
- Problem-solving abilities
- Training and Development
- Adaptability
Timeline
Life/Health/IPS Knowledge Management
Enterprise Operations
01.2021 - Current
Quality Specialist
Life/Health
05.2012 - 01.2021
Life Response Center Representative
Life/Health
07.2008 - 05.2012
High School Diploma -
Highlands Ranch High School
Similar Profiles
ANIRUDH KUMARANIRUDH KUMAR
Manager FP&A at Pretium Enterprise Operations India Pvt LtdManager FP&A at Pretium Enterprise Operations India Pvt Ltd
AAFREEN NAWAZAAFREEN NAWAZ
Subject Matter Expert at Pretium Enterprise Operations India Pvt LtdSubject Matter Expert at Pretium Enterprise Operations India Pvt Ltd
Mahesh GowdaMahesh Gowda
Manager - Accounts Receivable at Pretium Enterprise OperationsManager - Accounts Receivable at Pretium Enterprise Operations