Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krista Brandenburg

Shippensburg,PA

Summary

I am a professional with over 28 years in a leadership/management role with excellent time management, able to multitask and meet strict deadlines, and excellent ability to build a great team are just a few of my top qualities. I'm a quick learner who always strives to provide the best customer service possible. I always adhere to company policies and procedures and have excellent work ethics. Primarily working in restaurants and retail. I am very reliable and dependable and always have a positive attitude. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

16
16
years of professional experience
1
1
Certification

Work History

Home Health Care Aide

Morning Star
03.2024 - Current
  • I take care of multiple patients in a home setting. I assist with meal preparation, assist with eating and drinking, monitor vitals, assist with dressing and bathing, incontinence care, light housekeeping and laundry. Hospice care

Retail Customer Service Representative

Acosta
08.2022 - Current
  • Responsible for working closely together with WalMart management to execute our clients objectives such as display building, merchandising and zoning products. Executing POP material such as IRC's and keeping the department leads and coach's aware of any on hand adjustments that need to be addressed so inventory matches physical system and will have product for customer sales. Work with clients such as Proctor and Gamble, Ferry Morse, Minute Maid and Simply and hundreds of other clients.
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Demonstrated product knowledge to effectively answer customer inquiries and provide recommendations
  • Handled customer complaints and resolved issues promptly, ensuring customer satisfaction
  • Assisted with inventory management, including receiving, restocking, and organizing merchandise on the sales floor
  • Collaborated with team members to achieve daily sales targets and meet performance goals
  • Upsold products to increase average transaction value, resulting in XX% increase in sales revenue
  • Assisted in visual merchandising efforts by arranging products attractively on shelves or display cases

PCA Personal Care Assistant

The Franklin Learning Center
08.2022 - 09.2023
  • I was responsible for the care and supervision of a 5- year-old autistic child with behavior problems and learning disabilities. 1:1 care helping him to focus his attention on one task and build a positive relationship with classmates.

Store Manager

Turkey Hill Minit Markets
03.2017 - 08.2022
  • Responsible for everyday store operations including interviewing, hiring and provide training. Handle any customer issues in a timely and professional manner. Processed payroll and create employee schedule. Maintained a clean and well merchandised store.
  • Started out as Store Manager in a smaller store and was successful turning store around, was then promoted to a higher volume store with food service (quick service restaurant) as well as managing retail side. Saved money on payroll budget by 10 percent by using scheduled hours that benefited business needs. Created my own training and development program. Protected company asset's and made sure my team was strong and solid by ensuring they were trained well and always had an input and opinions that were heard. More accomplishments not listed.
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
  • Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
  • Developed and executed marketing campaigns to increase brand awareness and attract new customers
  • Managed a team of 6-9 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
  • Optimized inventory control processes to minimize stockouts while reducing excess inventory by 20%
  • Analyzed sales data and market trends to identify opportunities for product assortment optimization
  • Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
  • Implemented cost-saving measures that resulted in an 18% reduction in operational expenses
  • Ensured compliance with company policies, procedures, and safety regulations at all times
  • Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
  • Implemented customer service initiatives that improved overall satisfaction ratings by 13%
  • Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
  • Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
  • Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
  • Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
  • Implemented incentive programs that motivated employees to exceed sales targets resulting in an 35% increase in monthly revenue
  • Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
  • Identified areas of improvement within the store layout resulting in a 7% increase in average transaction value
  • Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
  • Implemented effective loss prevention measures resulting in a 10% reduction in inventory shrinkage
  • Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
  • Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
  • Led the implementation of new technology systems such as mobile payment options or self-checkout kiosks to enhance the customer experience
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
  • Coordinated with corporate headquarters on product assortment decisions based on local market demands

Assistant Manager

Noodles and Company
10.2015 - 03.2017
  • Responsible for managing a shift of my peers, maintain food standards. Provide excellent customer service and assist I'm different areas of restaurant as needed to ensure customers were taken care of and assist my team members. Responsible for running end of day closing. Prepare restaurant for opening ensuring all food prep was ready for opening.
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
  • Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
  • Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

Store Manager

Pet Valu
10.2009 - 10.2015
  • I was responsible for the everyday store operations. I interviewed, hired and trained new team members according to company standards. I also was responsible for cash and deposits. I have excellent time management skills which allowed me to prioritize my day and tasks such as merchandising responsible for inventory control and loss prevention and to maintain company , standards and provide counseling as needed and provide more training to team members to be successful.
  • Accomplishments, opened a brand-new from the ground up and was able to produce a profit the first year. I was then promoted to the largest volume store in district and was the district store training manager training new management.

Education

Bachelor of Science - Business Management

University of Phoenix-Online Campus
Arizona City, AZ
08.2022

Skills

  • Bartending
  • Customer service
  • Typing
  • Retail Management
  • Store management
  • Kitchen Experience
  • Negotiation
  • Merchandising
  • Profit & loss
  • Dementia Care
  • Stocking
  • Restaurant experience
  • Assisted living
  • Recruiting
  • Store Management Experience
  • Profit & Loss
  • Caregiving
  • Math
  • Restaurant Experience
  • Warehouse experience
  • Direct support
  • Home Care
  • Commercial cleaning
  • Autism Experience
  • Hospitality
  • Shift management
  • Assembly
  • Medication Administration
  • Planograms
  • Food Preparation
  • Working with people with disabilities
  • Microsoft Office
  • Hotel experience
  • Cash register
  • Interviewing
  • Pallet Jack
  • Loss Prevention
  • Meal Preparation
  • Developmental Disabilities Experience
  • Cooking
  • Quick service & fast food restaurant
  • Manufacturing
  • Leadership
  • English
  • Laundry
  • Windows
  • Payroll
  • Cleaning Experience
  • Basic math
  • Working with people with developmental disabilities
  • Cash handling
  • Forklift
  • Retail math
  • Senior care
  • POS
  • Restaurant management
  • Supervising Experience
  • Cash Handling
  • Retail sales
  • Phone etiquette
  • Shift Management
  • Sales
  • Communication skills
  • Retail Sales
  • Home health
  • Team management

Certification

  • Mandated Reporter Present Mandated to report any suspicious abuse to child or senior citizen
  • ServSafe
  • Food Handler Certification
  • TABC Certification
  • Basic first Aid Care 2022-02 to 2025-02
  • CPR Certification 2023-02 to 2024-02
  • Forklift Certification
  • Pallet Jack Certification

Timeline

Home Health Care Aide

Morning Star
03.2024 - Current

Retail Customer Service Representative

Acosta
08.2022 - Current

PCA Personal Care Assistant

The Franklin Learning Center
08.2022 - 09.2023

Store Manager

Turkey Hill Minit Markets
03.2017 - 08.2022

Assistant Manager

Noodles and Company
10.2015 - 03.2017

Store Manager

Pet Valu
10.2009 - 10.2015

Bachelor of Science - Business Management

University of Phoenix-Online Campus

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Krista Brandenburg