Krista Brown

• Provide strategic direction and leadership to the Senior Management team to achieve Level 1, 2, and 3 project deliverables
• Demonstrate proficiency in project management methodologies to ensure successful completion of project milestones
• Foster collaboration among Senior Management team members for integrated project outcomes.
• Manage staffing levels and recommend adjustments to the Vice President as needed, optimizing resource allocation
• Demonstrate talent planning capabilities by aligning staffing levels with project requirements and organizational goals
• Make recommendations to the VP based on insights into staffing needs and project demands
• Identify and highlight gaps between forecasted and budgetary goals at both project and organizational levels, showcasing financial acumen.
• Contribute to strategic forecasting efforts to align project activities with budgetary constraints
• Implement recommendations to bridge identified gaps and ensure financial goals are met
• Proactively identify opportunities for scheduling system enhancements and process improvements
• Advocate corporate decisions to the Operations team, ensuring clear and transparent communication
• Align the Operations team with corporate decisions, fostering unity and commitment
• influence in championing and communicating corporate directives
• Leadership: Direct the ongoing development of audit and analysis training programs for new employees
• Ensure the delivery of high-quality training programs that align with organizational objectives
• Promote adaptability and innovation in training methods to meet evolving industry standards
• Foster a culture of continuous learning by ensuring ongoing training for Audit and Analysis teams
• Implement effective mentorship programs to support the professional development of team members
• Contribute to ongoing training initiatives that enhance the skills and performance of the Audit and Analysis teams
• Contribute to the development and management of the department budget, aligning financial goals with strategic objectives
• Implement cost optimization strategies to ensure efficient use of resources within budget constraints
• Provide decision support by offering insights and recommendations related to budgetary considerations

• Contribute effectively to multiple projects as assigned, showcasing versatility and adaptability
• Collaborate seamlessly with project teams, ensuring a positive impact on project outcomes
• Demonstrate proactive involvement in diverse projects, contributing to overall project success
• Initiate enhancement requests and coordinate process improvements with management, demonstrating a proactive approach to problem-solving
• Contribute to the efficiency of operations by identifying opportunities for enhancement and improvement
• Collaborate with management to implement innovative process improvements, fostering a culture of continuous enhancement
• Identify and record Beyond Recovery opportunities in client dossiers, showcasing initiative and strategic thinking
• Contribute insights that enhance client dossiers, fostering stronger client relationships and overall satisfaction
• Provide recommendations to optimize recovery strategies, maximizing potential opportunities
• Conduct thorough assessments of Purchase to Pay (P2P) Risk Areas to identify potential claims
• Provide in-depth analysis and strategic recommendations to mitigate risks associated with discredited claims
• Collaborate with cross-functional teams to implement risk mitigation strategies and uphold operational integrity
• Proficiently oversee assigned team members, actively monitoring Key Performance Indicators (KPIs) to ensure project and productivity deliverables are met
• Provide regular reports to the Sr. Operations Manager, offering insights into team performance and recommending strategic improvements.
• Conduct comprehensive quarterly and annual performance reviews for assigned team members, providing constructive feedback and actionable goals for continuous improvement
• Foster a collaborative environment, encouraging knowledge-sharing among team members for collective improvement of analysis workflows
• Exhibit strong problem-solving skills, effectively addressing challenges and optimizing analysis workflows
• Conduct essential training sessions ensuring a comprehensive understanding of procedures while tailoring sessions to specific needs, addressing knowledge gaps, and fostering a culture of continuous learning and skill development
• Conduct weekly 1:1 meetings, leveraging the SLII and Strengths Development models to provide personalized support, direction, and encouragement, ultimately contributing to the professional growth of each team member

• Proactively identified and resolved issues within client P2P process using client system databases
• Demonstrated adept problem-solving skills while managing diverse tasks independently
• Provides feedback effectively to enhance operational processes
• Collaborated with team members to suggest and implement process improvements
• Balanced individual contributions with the team's needs across projects
• Maintains effective communication to ensure seamless project transitions
• Ensured accuracy and completeness in maintaining project documents
• Organized information systematically for easy retrieval
• Adhered to established documentation standards
• Maintained consistency in updating project progress to facilitate decision-making
• Shared acquired knowledge with the team for collective growth and improvement

· Receive checks and cash for deposit, verify amount, and examine checks for endorsements

· Cash checks and pay out money after verification of signatures and customer balances

· Enter customers’ transactions into computer and issue computer generated receipts

· Order daily supply of cash and count incoming cash

· Balance currency, coin, and checks in cash drawer at end of shift

· Balance cash in Branch vault at end of shift

· Accept and record loan payments

· Conduct monthly/quarterly audits for all monetary instruments

· Work towards monthly/quarterly sales goal

· Scan all work through Branch Capture and correct any mistakes that occur

· Managed accounting functions, including accounts payable, accounts receivable, general ledger, and payroll

· Managed production of publication, including layout of publication and ensuring timely receipt of all materials

Managed cash, staff, and attendance for all shows related to publication

· Opened new accounts, Certificates of Deposit, and Individual Retirement Accounts

· Met with applicants to obtain information for loan applications and answered questions about the process

· Explained to customers the different type of loans and credit options that are available, as well as the terms of those services

· Reviewed loan agreements and ensured that they are complete and accurate according to policy

· Computed payment schedules

· Submitted applications to credit analysts for verification and recommendation